Digital Business Systems Analyst

Major Responsibilities

• Work with stakeholders to define business requirements and ensure they deliver expected business benefits.
• Implement new digital business applications for customer and employee experiences.
• Review, analyze, evaluate, and document requirements of business users.
• Map business process flows and ensure agile stories are written.
• Coordinate and lead UAT testing and manage issues effectively.
• Focus on continuous improvement, proposing modifications and enhancements to improve functionality or address issues.
• Investigate problems and data discrepancies, diagnose root causes, identify trends, and resolve them.
• Identify, evaluate, and document risks.
• Ensure assigned applications comply with relevant standards and regulations.
• Aid in training and hyper-care support as needed.

Minimum Job Requirements

• Bachelor’s Degree in Information Systems or related field, or equivalent work experience.
• Experience collaborating with business stakeholders, product owners, and external consultants to recommend solutions.
• Prior experience working with digital software implementations.
• Experience with gathering requirements and enforcing best practices.
• Prior experience coordinating and leading user acceptance testing and QA testing.
• Ability to map business process flows and journey maps.
• Experience analyzing and organizing data to resolve problems and identify risks or improvements.
• Prior experience working with integrations to ERP systems like SAP, Oracle, Epicor, and NetSuite.
• Strong written and verbal communication skills and the ability to interact professionally with a diverse group.
• Excellent problem-solving skills and techniques.
• Ability to act as a liaison between development team and business stakeholders.
• Ability to identify opportunities and propose solutions.
• Ability to understand the perspective of the business and end users and apply that understanding to solution proposals.
• Knowledge of IT Best Practices and IT tools related to application support, implementation, and documentation.

Preferred Job Requirements

• Certification or similar certifications in Business Analysis.
• Experience in writing stories in agile tools like Jira or DevOps.
• Experience with CRM systems (Salesforce) and customer portal applications.
• Experience with training material development and delivery of training.
• Experience with large Data and Integration Projects.
• Knowledge of MuleSoft or other integration tools.
• Knowledge of CDP – Customer Data Platform.

Physical Demands

• Regularly required to talk and hear; and use hands to manipulate objects or controls.
• Regularly required to stand and walk.
• Occasionally required to stoop, bend, or reach above the shoulders.
• Occasionally lifts up to 25 pounds.
• Sit, close vision, and adjust focus frequently.
• Occasional travel.