Associate System Administrator

Duties and Responsibilities

• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.

Requirements and Qualifications

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.

Preferred Qualifications

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.

Physical Requirements

• Requires the ability to work onsite in an office and warehouse environment.
• Requires the ability to lift items up to 30 pounds, bending, kneeling, sitting, standing, walking, climbing stairs, listening, attending in-person and online meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.

Desired Skills and Experience

• PC troubleshooting, desktop support, tablet support, scan gun support, printer support, Tier 1/2 IT support, ticket management, ServiceNow, Microsoft Office 365, Microsoft Active Directory, Intune system management, PC imaging, PC deployment, Ethernet technologies, hardware support, software support, internet connectivity troubleshooting, operating system support, user training, workstation support, IT inventory management, system management, change management, configuration management, customer service, distribution center IT operations, corporate IT operations, operating system installation, operating system maintenance, security, performance monitoring, performance tuning, root cause analysis, analytical problem solving, IT documentation, standards, best practices, onsite IT support, warehouse IT support