Associate Systems Administrator

Ross Stores, Inc. · Dublin, CA · 1 wk ago

Information Technology$22.8/hrFull-time

General Purpose

This position will be responsible for administering, monitoring and supporting the hardware platforms, operating systems, and their related products and technologies. This position will be working to improve distribution center operations by participating in support and integration activities in support of Ross' distribution and transportation systems. As a member of a team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes and guidelines.

Essential Functions

Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies.
Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues.
Take on new roles and responsibilities as assigned, or as business needs require.
Provide appropriate documentation and knowledge transfer to all individuals or organizations that are supported.
Perform hardware/software configuration and release management.
Utilize productivity tools to proactively manage workload - includes time, project, and priority management as part of normal everyday work.
Utilize SDLC processes to develop, present and track project activity, inclusive of presentations to technical and management layer associates.
Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.

Competencies

People: Building Effective Teams, Developing Talent, Collaboration
Self: Leading by Example, Communicates Effectively, Ensures Accountability and Execution, Manages Conflict
Business: Business Acumen, Plans, Aligns and Prioritizes, Organizational Agility

Specific Position-Related Competencies: Customer Focus, Dealing with Ambiguity, Integrity & Trust, Time Management, Problem Solving, Listening

Qualifications and Special Skills Required

At least 2-4 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
Solid understanding of retail dynamics within a complex, highly integrated environment.
Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
Experience with Distribution Center / Warehouse management systems.
Very technically competent and working experience with:

Networking topologies and wireless computing infrastructure
Maintaining network systems and services including servers, routers, switches, firewall, VPN, VoIP, and other IP devices
UNIX and Windows operating systems
Internet / Intranet technologies
Data Center design / optimization and environmental support components

Preferred Qualifications: 2+ years of experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management and Event Management tool or related technology
Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.
Experience defining and delivering effective methodologies and process to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.
Strong analytical, problem solving, root cause analysis and troubleshooting skills.
Undergraduate degree or equivalent work experience.

Physical Requirements/ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Requires ability to frequently walk throughout distribution centers (approx. 2 million square feet in size) to observe and support users. Requires ability to ascend/descend stairs. Requires frequent standing and walking for lengthy periods of time. Requires ability to hear\communicate in a noisy environment. Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting boxes up to 50 pounds.

Supervisory Responsibilities

N/A

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.