Associate System Administrator

ESSENTIAL DUTIES & RESPONSIBILITIES

• Aid in the support of infrastructure systems including networking, servers, hardware, and software, both on-premise and in the cloud.
• Proactively maintain infrastructure systems to ensure maximum uptime.
• Actively monitor systems for performance bottlenecks and resolve issues.
• Maintain security by monitoring, scanning, and testing systems for vulnerabilities and resolving them.
• Support the administration of user directories and policies.
• Support the infrastructure of products managed by VRA Product Teams.
• Research, test, and install software updates.
• Create and maintain documentation for implemented solutions.
• Configure systems to adhere to SOX, PCI, and other applicable compliance initiatives.
• Identify opportunities for process improvement and develop and implement solutions that drive value for the organization.
• On-call as needed to provide technical support to off-shifts.

Education And/Or Experience

• Associates/Bachelor’s degree in computer science or related field or equivalent experience.
• 1+ years of server administration experience and supporting enterprise applications.
• Current certifications in cloud computing, modern infrastructure, or similar desired.
• Experience administering or supporting: Microsoft Exchange email environments, Microsoft 365 services and workloads, Virtual Desktop Infrastructure (VDI) environments, physical server hardware, including installation, maintenance, and troubleshooting, cloud platforms such as Microsoft Azure and/or Amazon Web Services (AWS).

Knowledge, Skills, And Abilities

• Active Directory user and group administration.
• Group Policy configuration and management.
• Print server administration and print queue management.
• Experience working within a helpdesk or ticketing system environment.
• Fundamental understanding of core networking concepts, including TCP/IP, DNS, and DHCP.
• Working knowledge of Microsoft Server platform administration.
• Proficiency in Microsoft Windows operating systems and Microsoft Office applications.
• Strong troubleshooting skills with a customer-focused support approach.
• Prominent analytical and problem-solving abilities.
• Detail-oriented with the ability to manage multiple tasks and priorities simultaneously.
• Strong organizational skills with consistent follow-through.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to build and maintain effective working relationships with internal and external customers, handling situations with confidence, tact, and resourcefulness.
• Flexibility and adaptability, with the ability to perform effectively under pressure and within a fast-paced office environment.
• Strong team player with a collaborative mindset.
• Commitment to delivering high-quality solutions that support the success of all company brands.
• Willingness and ability to stay current with evolving technology and industry trends.
• Willingness and ability to manage technical projects to successful completion.
• Understanding of virtualization, cloud infrastructure, and storage systems preferred.

Recommended Starting Wage

$65,000 - $70,000

ENVIRONMENT & PHYSICAL DEMANDS

• Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends.
• Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day.
• Strong sensory skills, such as good eyesight, good hearing, and dexterity.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.
• Occasionally lift up to 50 pounds (PC/server setup and installation).