Associate ServiceNow ITOM Event Management Technical Consultant
Insight Communications · Herndon, VA · 2 mo ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Acquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification.
- Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
- Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance.
- Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
- Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.
- Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
Required Qualifications
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
- Knowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API and Service Portal development.
- Familiarity with Agile delivery (Scrum or SAFe).
- Understanding enterprise service management practices.
- Excellent problem-solving and debugging skills.
- Strong communication and presentation abilities.
Required Certifications
- ServiceNow Certified Systems Administrator
Preferred Qualifications
- Proven experience delivering on at least one ServiceNow Event Management implementation.
- Knowledge/understanding of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
- Experience with Flow Designer, IntegrationHub, and Service Portal development.
- Experience and understanding of Event Management concepts and workflows, different types of event sources and monitoring tools, both general purpose and cloud-native monitoring.
- Hands-on experience with ServiceNow integrations and API-based data exchange.
- Experience performing event correlation activities, alert grouping, and root cause analysis.
- Experience with threshold design and implementation into event generation.
- Experience building visualizations/dashboards to show event/observability information effectively.
Preferred Certifications
- ServiceNow Certified Implementation Specialist – Event Management
- ServiceNow Certified Application Developer (CAD) TIL v3 or v4
- CompTIA Security+ CE (or equivalent)