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Jobs · Information Technology · Texas

ServiceNow - Sr Technical Consultant - ITOM

NTT DATA North America · Plano, TX · 1 mo ago
Information Technology$30/hrFull-time

Req ID: 389838. NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow - Sr Technical Consultant - ITOM to join our team in Plano, Texas (US-TX), United States (US). Location: Remote / On-site (as required). US Citizen / US Soil.

About the role

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Responsibilities

  • Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
  • Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
  • Provide technical leadership and mentorship to junior consultants and developers.
  • Customize and configure ServiceNow applications using best practices and maintain platform integrity.
  • Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
  • Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
  • Stay current with ServiceNow releases and proactively recommend platform enhancements.
  • Support pre-sales activities including solutioning, demos, and proposal development.

Requirements

5 to 7 years of hands-on experience with ServiceNow platform development and administration. Proven track record of successful ServiceNow implementations in enterprise environments.

Qualifications

Certifications: Required – Junior: CSA and at least 1 CIS-(any) and CAD; Intermediate: CSA and at least 2 CIS-(any) and CAD; Senior: CSA + 2 CIS + Advanced domain certs, App Developer.

Skills

  • Strong understanding of ServiceNow architecture and data model.
  • Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
  • Experience with Agile methodologies and DevOps practices.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

  • Work with a team of passionate ServiceNow experts.
  • Opportunity to lead high-impact digital transformation projects.
  • Competitive compensation and benefits.
  • Continuous learning and certification support.

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