ServiceNow Senior Technical Consultant - ITOM
AHEAD · United States · 1 wk ago
RemoteRemoteInformation Technology$150k–$170k/yrFull-time
Responsibilities
- Lead project teams to deploy solutions on the ServiceNow platform
- Lead complex programs of multiple resources
- Lead the architecture and design of complex solutions
- Create written deliverables
- Lead client demos and working sessions
- Lead integration design sessions
- Lead client workshops as process and technical expert
- Escalate point for project team
- Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
- Obtain and maintain certifications with associated qualifications
- Maintain expert level certifications
- Identify and communicate opportunities
- Participate in pre-sales cycle as technical expert
- Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
- Generate differentiated marketing thought leadership for marketing
- Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
- Contribute to projects/programs that may address future concepts, products, and technologies
- Drive consensus with customer in solving complex solutions
Qualifications
- Subject matter expert on a ServiceNow platform (ITSM/ITOM preferred)
- Expert knowledge on at least two process areas within the ServiceNow platform
- Expert level development skills on the ServiceNow platform
- Recognized expertise in own area within the organization
- Demonstrate deep expertise across multiple technologies
- Able to articulate trade-offs between architecture approaches
- Strong skills integrating ServiceNow with third party tools
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Able to travel of at least 25%
Benefits
- USA Employment Benefits Include Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more!