Associate ServiceNow ITOM Event Management Technical Consultant

About the role

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions. This role combines technical expertise in the ServiceNow platform with Event Management experience and consulting and implementation skills to deliver high-quality, scalable applications and modules.

Responsibilities

• Acquire ServiceNow IT OM Event Management Certified Implementation Specialist (CIS) certification.
• Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
• Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance.
• Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.
• Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
• Knowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API, and Service Portal development.
• Familiarity with Agile delivery (Scrum or SAFe).
• Understanding of enterprise service management practices.
• Excellent problem-solving and debugging skills.
• Strong communication and presentation abilities.

Qualifications

• Proven experience delivering on at least one ServiceNow Event Management implementation.
• Knowledge/understanding of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
• Experience with Flow Designer, IntegrationHub, and Service Portal development.
• Experience and understanding of Event Management concepts and workflows, different types of event sources and monitoring tools, both general purpose and cloud-native monitoring.
• Hands-on experience with ServiceNow integrations and API-based data exchange.
• Experience building visualizations/dashboards to show event/observability information effectively.

Skills

• ServiceNow Certified Systems Administrator.
• ServiceNow Certified Implementation Specialist – Event Management.
• ServiceNow Certified Application Developer (CAD) TIL v3 or v4.
• CompTIA Security+ C E (or equivalent).

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Short Term Disability
• Long Term Disability
• Life Insurance and AD&D
• Paid Time Off
• Personal Leave
• Holidays
• 401(k) plan with company match

Pay

Competitive salary commensurate with experience.

Schedule

Remote work arrangement.