ServiceNow ITOM Consulting Manager

Job Description

Crowe is seeking a ServiceNow ITOM Manager to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including:
  • Discovery patterns, probes, and sensors
  • MID Server installation, configuration, and troubleshooting
  • Event Management rule creation and alert correlation
  • Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Desired Skills

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
• In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
• Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
• Strong troubleshooting skills with MID Servers, connectivity, and system performance

Qualifications

• 5-7 years of professional experience
• 5+ years of direct ServiceNow ITOM hands-on work
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Able to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Willingness and ability to travel up to 30% as needed for client engagements

Skills

• ServiceNow Certified System Administrator (CSA) – Preferred
• ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred
• Certified Application Developer (CAD) – Preferred

Benefits

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

About Crowe

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.