Associate Property Manager

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now expanding to add more than 1,400 new neighbors over the next 5–10 years.

About the Role

At Community First! Village (CFV), the Neighbor Care department supports neighbors as they settle, cultivate, and care for themselves and others in this unique community for formerly chronically homeless individuals. The Property Management team empowers neighbors into a lifestyle of accountability, goodness, and mutual respect to create a peaceful and healthy community.

We are hiring two Assistant Property Manager positions: one will remain on our main CFV campus on Hog Eye Road, while the second will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October (subject to operational needs). This role supports the daily operations of one of the most unique residential communities in the country, partnering closely with the Property Manager to oversee lease compliance, neighbor relations, property operations, and staff supervision. This is a full-time, exempt position reporting to the Property Manager. Hours are generally Monday through Friday, 8:30 am – 5:30 pm, with some nights, weekends, and rotating on-call duties required. Primary work location may shift based on operational needs and phase launch timing.

Responsibilities

• Property Operations & Lease Compliance
  • Maintain a safe and healthy Village community through enforcement of community standards and lease agreements.
  • Enforce housing contract rules and communicate fines or corrective actions.
  • Oversee and audit lease violations issued to neighbors and maintain records of all communications.
  • Organize, analyze, and assess incident reports and identify lease violation trends.
  • Review high-profile incident reports and communicate liability and significant community incidents to the Property Manager.
  • Oversee unit inspections to assess cleanliness and compliance with lease agreements and report high-priority concerns.
  • Track unit-readiness timelines to ensure efficient turnover and occupancy compliance.
  • Oversee the processing of rent payments and track delinquencies.
  • Prepare and deliver notices in accordance with housing agreements and applicable law.
  • Generate regular reports on occupancy, compliance, lease activity, and trends for the Property Manager.
  • Conduct regular community walkthroughs to assess and document property and community conditions.
  • Maintain administrative integrity of property management systems, ensuring tenant records, notices, charges, and financial data are accurate and current.
  • Monitor and analyze the effectiveness of policies and procedures and make recommendations to the Property Manager.
  • Develop standard operating procedures (SOPs) for administrative, leasing, and lease compliance functions and ensure adherence.
  • Recommend housing contract amendments.
  • Assess lease violation trends to recommend strategies that improve neighbor retention.
  • Conduct and oversee move-in and move-out inspections and document unit condition.
  • Coordinate with move-in teams and case managers to ensure lease execution and occupancy timelines are met.
• Team Leadership & Cross-Functional Coordination
  • Supervise Property Management staff.
  • Train staff on leasing procedures, compliance standards, policy enforcement, and neighbor engagement expectations.
  • Provide performance evaluations for Property Management staff to ensure accuracy in data entry, notices, and neighbor files.
  • Serve as the primary escalation point for staff questions, difficult neighbor situations, and operational decisions requiring supervisory authority.
  • Maintain strong working relationships with other MLF departments and external partners.
  • Maintain communication with Supportive Services to provide eviction off-ramps when possible.
• Community Relations & Legal Support
  • Discuss lease violations with neighbors and provide guidance in alignment with community policies.
  • Attend eviction court hearings as the Property Management representative and maintain all legal files and case notes.
  • Work closely with the Travis County Sheriff's Office to strengthen relationships with officers and oversee the sharing of evidence.
  • Participate in planning and execution of community events and staff meetings.
  • Assist in planning, presenting, and executing quarterly CFV Town Halls.
• Other duties as assigned.

Requirements

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• 2–3 years of property management experience, preferably in multifamily, affordable, or supportive housing environments.
• Proficiency in Excel, Word, and property management software.
• Ability to maintain professional relationships with law enforcement, supportive services, and community partners.
• Ability to delegate tasks effectively while maintaining accountability and ensuring timely completion.
• Proven ability to train staff in system use, policy implementation, and best practices for customer service and lease compliance.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills with the ability to act decisively.
• Action-oriented with the ability to manage multiple projects in a fast-paced environment.
• Ability to be discreet and handle confidential information appropriately.
• Demonstrated leadership in building a positive, collaborative work environment that supports team development.
• Skilled in leading teams through high-pressure or sensitive situations with clarity and confidence.
• Ability to navigate conflict, de-escalate sensitive situations, and respond with sound judgment in alignment with community policies.
• Ability to work joyfully and connect with diverse populations and organizations.
• Good listening and communication skills.
• Collaborative spirit with the ability to work both independently and as part of a team.
• Common sense, judgment, patience, compassion, and professionalism.
• Demonstrates integrity and strives for excellence in work.
• Must have a valid driver's license.

Work Environment & Physical Demands

• Ability to move throughout Community First! Village's phases and other MLF properties, as needed.
• Ability to work in an office setting as well as in outdoor and residential community environments.
• Ability to work in all weather conditions, including heat, cold, rain, and other outdoor elements.
• Ability to lift up to 50 pounds.
• Ability to walk, stand, and move throughout the property for extended periods of time.

Benefits

• Day one 100% employer-paid health, dental, vision, life, short-term disability (STD), and long-term disability (LTD) insurance.
• Generous paid time off and holiday pay.
• Matching 401(k) retirement plan.
• Corporate discount program.
• Professional development opportunities.
• Employee Assistance Program.
• Paid parental leave.
• Wellness partnership benefits.

About Mobile Loaves & Fishes

Vision: We empower communities into a lifestyle of service with the homeless.

Mission: We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

Goals:

• Transform the way people view the stereotype of those who find themselves homeless.
• Reconnect the homeless to self, family, and community.
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work.
• Connect human to human, heart to heart through the fellowship of food and hospitality.
• Inspire people into a lifestyle of abundance by giving their best first.

Belief Statements:

• The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family.
• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life.
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other.
• The family is the original cell of social life.
• You shall love your neighbor as yourself.
• All members of the human family are equal in dignity.
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

Core Values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility, and ownership in all actions and decisions.