Associate Product Manager
Relay · Raleigh, NC · 2 wk ago
MarketingFull-time
Job Overview
The products you will help define and deliver customer-facing products designed to empower our frontline workers.
What You Will Do
- Product Strategy & Delivery
- Drive the roadmap for your product area, collaborating with Engineering to deliver viable, high-impact products and ensure timely, high-quality delivery.
- Write detailed user stories for both new features and product enhancements.
- Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.
- Customer & Stakeholder Engagement
- Develop a deep understanding of your users—whether external customers or internal teams—through interviews, data analysis, and direct engagement.
- Document, analyze, and prioritize feedback through structured discovery work and review of feedback channels.
- Represent the voice of the customer in sprint planning and product reviews to ensure that business and user goals remain aligned.
- Drive product adoption and enablement by developing clear release notes, training materials, and alignment sessions with go-to-market and customer-facing teams.
- AI & Automation Integration
- Collaborate with our engineering team to fine tune models that harness our proprietary data sources and durable customer value.
- Proactively identify opportunities to leverage AI/ML to enhance our products, derive deeper insights, and unlock new value for users.
What You Will Bring to This Role
- A 0–3 years of experience in Product Management, preferably within an enterprise software or SaaS environment.
- A Bachelor's degree in Business, Econ, Computer Science, or related technical or field.
- A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.
- A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and automation space, and identifying how they can create new value for users.
- A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.
- A builder mindset and eagerness to roll up their sleeves and defeat inertia to create customer value
- Excellent communication and interpersonal skills, with the ability to build strong relationships across internal teams and stakeholders.
About Relay | Culture, Benefits & Perks
- Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
- We offer:
- 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
- Generous Paid Time Off
- 401(k) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
- Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
- Latest tech, standing desks, and all the tools and software you need to thrive