Associate Principal - Content Transformation

About the role

As a Digital Transformation & Solutions Associate Principal in ZS’s Digital Customer Experience (DCE) Practice, this role involves:

• Developing and shaping Digital CX innovations and solutions
• Leading large-scale Digital Transformation Global programs with clients
• Cultivating strategic relationships with clients’ Business and IT Heads
• Driving new sales cycles for Modular Content Supply Chain transformation programs
• Expanding partnerships and GTM with AWS on Intelligent Content solutions
• Implementing and integrating with Adobe Experience Cloud platforms
• Commercializing innovative offerings and Product Management in Content transformation
• Shaping client’s CMO organizations, Digital Operating Models, and Solution Architectures
• Developing and leading a global team of Content experts

Responsibilities

This role accelerates ZS’s Content Transformation capability through industry disruption of today’s content supply chain with AI/Gen AI driven innovative approaches and marketing transformation.

• Lead large-scale Digital client business development and delivery engagements
• Drive revenue within existing clients and develop new prospects at senior levels
• Formulate client’s Omnichannel strategy, implementation roadmap, and operating models
• Lead transformation programs spanning business strategy, advanced analytics & AI, and Digital Marketing Technologies

Requirements

The ideal candidate will have:

• Deep expertise in designing, architecting, and building modern-day Content Factories
• A strong track record of selling and delivering modular content transformation programs
• Strong experience in end-to-end content supply chain processes
• Implementation experience and technical expertise in Adobe Experience solutions
• Experience with Medical, Regulatory, and Legal (MLR) processes and integrations with Veeva PromoMats in Life Sciences industry
• Marketing domain expertise and transformation experience
• Experience in innovating and disrupting new industry solutions in AI driven modular Content Transformation
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills

Qualifications

• Bachelor's degree required in Computer Science or related field from a top university
• MBA or Advanced Degree is highly desirable and preferred
• 5+ years in a leadership role within Management Consulting / Marketing Agency Services (preferably both)

Skills

• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Strong work ethic
• Willingness to travel to meet client needs

Benefits

ZS offers a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. This includes:

• Custom learning pathways and milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution, and role expansions
• A hybrid working model that combines work from home and on-site presence
• A flexible and connected way of working that allows for spontaneous face-to-face connections
• Travel opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth