Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

About the role

The Associate Patient Care Coordinator reports to the Center Administrator and provides appointment scheduling, patient registration, and cashiering. This role also answers incoming calls and performs other related clerical functions, acting as a front office support function.

Location: 8526 Del Webb Blvd. Las Vegas, NV. May be required to travel to other sites for coverage, depending on business need.

Responsibilities

• Schedule patient appointments, verifying correct visit type and primary care provider
• Provide exceptional service to all customers
• Greet patients and check them in and out
• Ensure demographics including insurance information are correct in IDX and update as necessary
• Collect appropriate co-pays and adhere to all cash handling policies
• Manage waiting room cleanliness, communicate pertinent information to patients, and ensure all patients have been assisted
• Work with back office staff to ensure smooth patient flow
• Resolve service issues and complaints, deferring to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties, including floating to other areas

Requirements

• High School Diploma/GED
• 1+ years of experience in customer service
• 1+ years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications

• 1+ years of data entry experience
• 1+ years of experience with EMR computer applications

Benefits

• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options, Health Spending Account, or Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Schedule

Monday-Friday, 8am-5pm PST