Associate Patient Care Coordinator

About the role

The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting. Duties include greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office tasks.

Responsibilities

• Communicates directly with patients and/or families to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
• Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information.
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements.
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed.
• Collections patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
• Ability to work on the role's schedule of Thursday, 4:00PM-10:00PM, Friday - Sunday, 10:00AM-10:00PM.
• Ability to work a flexible 1st shift schedule during the initial training period.
• Must be 18 years of age OR older.

Qualifications

• Experience with Microsoft Office products.
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting.
• Experience in insurance reimbursement and financial verification.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Basic mathematics for financial payments.

Skills

• Strong interpersonal, communication and customer service skills.
• Dependable, able to work independently.

Benefits

• Competitive base pay.
• Full and comprehensive benefit program.
• Performance rewards.
• Management team demonstrating commitment to your success.
• Some of our offerings include:
  • Paid Time Off.
  • Medical Plan options.
  • Dental, Vision, Life & AD&D Insurance.
  • Short-term disability and Long-Term Disability coverage.
  • 401(k) Savings Plan.
  • Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Hours: Thursday, 4:00PM-10:00PM, Friday - Sunday, 10:00AM-10:00PM.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

Reasons to Consider Working For UnitedHealth Group

• Put It All Together - Competitive Base Pay.
• A Full and Comprehensive Benefit Program.
• Performance Rewards.
• A Management Team Who Demonstrates Their Commitment To Your Success.
• Some Of Our Offerings Include:
  • Paid Time Off.
  • Medical Plan options.
  • Dental, Vision, Life & AD&D Insurance.
  • Short-term disability and Long-Term Disability coverage.
  • 401(k) Savings Plan.
  • Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Physical Demands

• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.

Sign-On Bonus

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.