Associate Operations Support Specialist II

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Operations Support Specialist II based in the United States. This role supports the reliable operation of advanced electro-mechanical power systems through real-time monitoring and structured troubleshooting. You will monitor system alerts, assess operational issues, and execute defined corrective actions using established procedures and flowcharts. The position combines technical aptitude, careful execution, and independent decision-making in a remote operations environment. You will help ensure issues are resolved within expected timeframes while escalating complex situations to senior engineering teams when appropriate. The role also requires detailed documentation of alerts, troubleshooting steps, system actions, and outcomes. Flexibility is important, with responsibility for afternoon, weekend, vacation, and absence coverage as operational needs change. This is a hands-on opportunity to contribute to the reliable delivery of cleaner, affordable, and resilient energy systems.

Responsibilities

• Monitor system alerts, notifications, and operational dashboards throughout assigned shifts and identify issues requiring attention.
• Follow established troubleshooting protocols and flowcharts to diagnose and address operational issues efficiently.
• Execute approved corrective actions, including restarting hardware systems when appropriate, and escalate unresolved or complex issues to senior engineering personnel.
• Ensure alerts and operational issues are addressed within established timeframes, escalating promptly when resolution requires additional expertise.
• Maintain accurate and detailed logs of alerts, troubleshooting activities, actions taken, escalations, and resolutions.
• Develop a strong working understanding of novel electro-mechanical hardware systems and their operating processes.
• Work reliably and independently during assigned afternoon and weekend shifts while following defined procedures and operational standards.
• Provide flexible coverage for open shifts, vacations, absences, and changing operational requirements.
• Manage multiple alerts or operational tasks simultaneously, prioritizing issues according to urgency and established procedures.
• Communicate operational issues, actions, escalations, and outcomes clearly with relevant team members and technical stakeholders.

Requirements

• Bachelor's degree in a related field is preferred.
• Previous experience in operations, dispatch, customer support, technical support, or a comparable environment.
• Comfortable learning and working with technical systems, dashboards, alerts, and operational monitoring tools.
• Familiarity with troubleshooting hardware and software systems and applying structured diagnostic procedures.
• Ability to follow detailed instructions, flowcharts, established procedures, and escalation protocols accurately.
• Strong practical problem-solving skills with an emphasis on taking appropriate action and executing solutions.
• Highly detail-oriented, particularly when monitoring systems, documenting incidents, and recording troubleshooting activities.
• Able to work independently and maintain consistent performance during extended remote shifts.
• Strong written and verbal communication skills, with the ability to communicate technical or operational information clearly.
• Ability to manage multiple tasks, prioritize competing alerts, and remain focused in a fast-paced operational environment.
• Willingness to provide shift coverage for team members during vacations, absences, and changing operational needs.
• Ability and willingness to learn unfamiliar electro-mechanical systems, operating procedures, and technical workflows.

Benefits

• Pre-IPO stock options (equity).
• Comprehensive employee benefits package.
• Fully remote position within the United States.
• Opportunity to contribute to the development and operation of fuel-flexible, low-emissions power technology.
• Commitment to building a diverse, inclusive, flexible, and collaborative work environment.

Pay

$22–$26 per hour, with pay adjusted based on local market conditions and relevant experience.

Schedule

Four 10-hour shifts per week under one of two shift blocks: Sunday–Wednesday, 10:30 AM–9:00 PM PST/PDT or Wednesday–Saturday, 10:30 AM–9:00 PM PST/PDT, with flexibility to support open shifts and provide vacation or absence coverage.