Operations Specialist - II (Associate)

About the role

We are seeking a motivated and detail-oriented Corporate Dining Operations Coordinator to support daily operations within a corporate dining environment. This is a mid-level opportunity for someone with at least 5 years of hospitality experience, ideally with exposure to food service, catering, or corporate dining. The role supports the management of third-party suppliers, monitors service level agreements (SLAs), and tracks supplier performance to ensure consistent service quality and operational excellence.

Responsibilities

• Support day-to-day corporate dining operations and service delivery
• Coordinate with third-party suppliers, contractors, and service partners
• Track supplier performance against SLAs, service standards, and KPIs
• Assist with invoice review and approval, cost tracking, and basic budget monitoring
• Maintain accurate reports, logs, and operational records
• Communicate professionally with vendors, internal stakeholders, and team members
• Support issue resolution and follow-up on service concerns
• Help ensure compliance with food service, safety, and company standards
• Identify opportunities to improve service efficiency and customer experience
• Provide administrative and operational support as needed

Requirements

• High school diploma or equivalent (required)
• Associate degree or equivalent experience (preferred)
• Minimum 5 years of hospitality experience
• Experience in corporate dining, food service, catering, or similar hospitality operations
• Familiarity with managing or supporting third-party suppliers
• Understanding of service level agreements and performance tracking
• Strong financial acumen and cost-conscious mindset
• Proficiency with computers and standard business software, including Microsoft Office

Skills

• Strong people skills and ability to build effective working relationships
• Excellent organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Hospitality service mindset
• Supplier management
• Financial awareness
• Attention to detail
• Collaboration and teamwork
• Accountability
• Process improvement

Preferred Qualifications

• Experience supporting supplier scorecards, service reporting, or KPI tracking
• Exposure to invoice processing, budget support, or vendor reconciliation
• Knowledge of workplace dining operations, catering, or food service compliance
• Familiarity with reporting tools or basic data analysis

Schedule

Monday–Friday, 8:00 AM–5:00 PM EST

Work Location

Candidate can be based in Rahway, NJ; West Point, PA; or Upper Gwynedd, PA.