Associate, Network Control

Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

About the Role

L3Harris is looking for a TDM Network Control Specialist who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The TDM Network Control Specialist will be responsible for being the first line of support for the customer and field team to troubleshoot and assist with developing solutions and support mission-critical programs.

Responsibilities

• Provide technical support for large private communications network.
• Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs.
• Workday schedule flexibility is required.
• This position is not eligible for remote work due to secure network access requirements.

Qualifications

• To be eligible, applicants must be pursuing a bachelor’s degree in Telecommunications, Engineering, Networking, or Information Technology or related field or have completed their bachelor’s degree within the last 12 months, regardless of age.
• Preferred Skills:
  • Basic understanding of networking concepts and the OSI Model (L1 through L4).
  • Strong attention to detail and organizational skills.
  • Ability to collaborate effectively with technical teams and translate technical information into clear, concise documentation.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with documentation tools and software.
  • Familiarity with LAN/WAN/MAN technologies.
  • Interest in LTE and VPN technologies.
  • Experience with technical writing or documentation in a technical environment.

Benefits

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.