Associate Manager, Development Operations

The School of American Ballet (SAB) at Lincoln Center, founded by George Balanchine and Lincoln Kirstein, is the preeminent ballet school in the country. Our mission is to train professional dancers for careers in classical ballet. We provide the resources for a diverse pool of students to train at the highest level, with 15-25 students annually joining New York City Ballet and other major ballet companies worldwide. SAB impacts over 800 students ages 6 to 18 each year and operates with approximately 90 part- and full-time employees and a $17 million budget. Administrative employees are expected to work in person 4 days per week and may telecommute one day per work week during the 2026-2027 school year.

About the Role

The Associate Manager, Development Operations is a vital member of SAB's Development team, which raises over $6 million annually from individuals, foundations, corporations, and special events. This role oversees and executes administrative processes and tracking for contributed revenue, serving as a key liaison between Development and Finance teams. The position focuses on managing SAB's Raiser's Edge database and related workflows, playing a crucial role in maintaining and strengthening the technological, administrative, and data systems supporting the Development team's work. This is a full-time, non-exempt position reporting to the Interim Director of Marketing and Development and the Senior Financial Officer, with a future transition to reporting directly to the Chief Marketing and Development Officer and the SFO.

Responsibilities

• Contribution Management:
  • Accurately and timely record gifts (checks, credit card charges, online gifts, and electronic deposits) into Blackbaud Database.
  • Monitor incoming contributions, including pledges, payments, and transfers to SAB's contribution account.
  • Lead collaboration with the Finance department on ongoing reconciliations and key projects.
  • Manage and maintain digital backup files.
  • Execute income reports for the executive team, Development staff, and Board.
  • Execute year-end tasks in the office during one day of SAB's Winter Break.
• Raiser's Edge (RE) Management:
  • Oversee RE records and infrastructure, constituent records, and large-scale constituent data transfers.
  • Manage lists and reports using Queries, Exports, Lists, and Reports functions for donor listings, eblasts, mailings, 990 reporting, and other needs.
  • Drive resolution of system issues through research and collaboration with RE support.
  • Stay apprised of RE changes and updates and act as the Development team's primary liaison with Blackbaud/RE support.
  • Lead RE continuing education and training sessions for the Development team.
• Development Support:
  • Manage donor data, contribution analysis, and recognition projects.
  • Serve as the main point of contact with the Development team on tracking incoming gifts.
  • Advise on and support the administration of Development systems and digital tools, including email distribution systems, prospect research databases, and AI platforms.
  • Support cultivation activities and special events (occasional evenings/weekends required).
  • Assist with administrative, office management, and other tasks as required.
• Finance Support:
  • Create pre-posts in preparation for Financial Edge.
  • Work closely with the Finance team on monthly reconciliations.
  • Serve as the liaison between Finance and Development for team inquiries.

Requirements

• 3-5 years of Development Operations experience.
• Advanced knowledge of Raiser's Edge (NXT and RE 7) and Blackbaud Forms required.
• Working knowledge of Microsoft Office Suite and Adobe, with considerable experience using Microsoft Excel.
• Strong writing, organizational, and communication skills.
• Ability to manage multiple projects and collaborate across teams.
• Flexibility to work evenings/weekends for Development events.
• Interest in arts and cultural organizations preferred.

Benefits

• Full health benefits.
• Four weeks of vacation plus two holiday weeks in December.
• Generous retirement savings benefits.

Pay

The annual salary range for this position is $60,000-$65,000.

Schedule

Administrative employees are expected to work in person 4 days per week and may telecommute one day per work week.