Associate IT User Support

Location: On-site in Solon, Ohio

About the role

Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues. Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary. Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements. Support initial computer setup for new employees to ensure smooth onboarding. Maintain the functionality of IT systems and infrastructure for the site, including hardware, software, and peripherals.

Responsibilities

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person
• Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary
• Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements
• Support initial computer setup for new employees to ensure smooth onboarding
• Maintain the functionality of IT systems and infrastructure for the site, including hardware, software, and peripherals

Requirements

• Minimum Bachelor's Degree in Business or Technology-related field or IT Certification
• At least 1 year of hands-on IT/IS experience with relevant system software such as Microsoft Windows, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams
• Strong problem-solving and implementation skills
• Excellent written and verbal communication skills
• Experience in inventory management of hardware and software

Benefits

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About the company

Opportunity to work in a dynamic and innovative environment. Gain valuable experience supporting a variety of IT systems and infrastructure. Collaborate with a diverse team of professionals dedicated to excellence. Develop your skills in a supportive and growth-oriented setting. Be part of a company committed to inclusion and professional development.