IT User Support Associate

About the role

The IT User Support Associate (Manufacturing) provides on-site IT support for Amneal's manufacturing and laboratory operations, ensuring the smooth functioning of site infrastructure, lab systems, and production-related technologies in a cGMP-compliant environment. The ideal candidate will be proactive, service-oriented, and capable of working effectively within both IT and regulated operational contexts to support critical systems and ensure uninterrupted operations.

Responsibilities

• Support integration and lifecycle activities for plant applications, historians, SCADA/MES interfaces, edge devices, equipment data collection, and industrial networks.
• Assist with OT asset inventory, system health monitoring, patch coordination, backup verification, access reviews, incident troubleshooting, and disaster-recovery testing.
• Support the development and maintenance of secure data flows using appropriate industrial and enterprise protocols such as OPC UA, MQTT, REST APIs and database interfaces.
• Work with automation, engineering, manufacturing, laboratory, Quality, and IT teams to perform root cause analysis to assist in diagnosis of data, interface and application issues without disrupting validated operations.
• Acquire, clean, contextualize and analyze time-series, event, batch, equipment, maintenance, process and quality data from approved sources.
• Build prototypes for reproducible analytics and ML for use cases such as anomaly detection, predictive maintenance, process drift, cycle-time prediction, visual inspection and quality-event prioritization.
• Perform feature engineering, train/test separation, model selection, performance evaluation and