End - User Support Associate
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
About the role
Responsible for providing direct service and end-user support for a wide variety of computing devices and peripherals within the BayCare system. Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. Provides basic phone support and support of mobile devices.
Responsibilities
- Provide direct service and end-user support for computing devices and peripherals
- Work with the incident management system to fulfill end user requests and resolve issues
- Perform moves, adds, and changes for computer devices
- Respond to break/fix service requests
- Participate in IS-related projects, including technology refresh, inventory management, system imaging/staging, and materials distribution
- Provide basic phone support and support for mobile devices
Requirements
- High School Graduate or Equivalent GED (Required)
- Associates Degree in Computer Science (Preferred)
Schedule
- Full Time, Non-Exempt
- Shift Hours: 8:00am - 5:00pm
- Weekend Work: No
- On Call: No
- Remote Work: Never
Facility: BayCare Health System, IS Customer Relationship Mgmt-BCHS
Location: BayCare Information Services