Associate IT Onsite Support

Institution: University of Arkansas for Medical Sciences (UAMS)

About the role

Under direct supervision, provides accurate and timely solutions to end user computer and networking problems. Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment, software installations, or configuration changes. This position participates in a group 24 hours a day, 7 days a week, 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Responsibilities

• Provide accurate and timely solutions to end user computer and networking problems.
• Perform restorative and maintenance actions either remotely or at the end user’s location.
• Troubleshoot and resolve issues where standard procedures have failed.
• Participate in a 24/7/365 on-call rotation (1 week at a time).

Requirements

• Bachelor's degree in Computer Science or related field of study, OR
• Associate's degree in Computer Science or related field of study, OR
• High School diploma plus 2 years of IT support functions or IT technical related experience.
• Required to be on-call and respond immediately to trouble calls outside of general work hours.
• Work occasionally may require in excess of eight hours per day.
• Rotating weekend and holiday coverage.
• Workload pressure will regularly subject incumbent to moderate to high job-related stress.

Preferred Qualifications

• Customer service experience.
• Certifications: A+, Network+, MCP, CCNA.

Physical Activity

• Frequent: Crawling, Crouching, Hearing, Kneeling, Lifting, Manipulate items with fingers (including keyboarding), Pulling, Pushing, Reaching, Sitting, Standing, Stooping, Talking, Walking.
• Occasional: Driving, Sharps.

Benefits

• Health: Medical, Dental, and Vision plans available for qualifying staff and family.
• Holiday, Vacation, and Sick Leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check.