Onsite IT Support

About the role

A leading global commercial transport and heavy-equipment organization is seeking a hands-on, onsite Time-Critical & Onsite IT Support Consultant in Greensboro, North Carolina, to provide rapid deskside and lab infrastructure support across business-critical engineering, test, and office environments. This role focuses on minimizing downtime for technical teams by combining fast incident triage with disciplined escalation and ticket tracking. The position is a contract role; no degree is required.

Responsibilities

• Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
• Triage incidents, determine business impact and urgency, restore service where possible, and escalate promptly to the correct resolver team.
• Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies.
• Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
• Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals.
• Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities.
• Maintain accurate incident, request, asset, and work-log information in the designated service-management tools.
• Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents.
• Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred.
• Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime.

Qualifications

• 2-5 years of demonstrated experience providing onsite deskside or field IT support in a business-critical environment.
• Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity.
• Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred.
• Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
• Experience using IT service-management tools and working within incident, request, change, and problem-management processes.
• Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents.
• Clear written and verbal communication in English, with disciplined documentation and stakeholder updates.
• Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment.
• Relevant technical education or equivalent practical experience.

Skills

• Strong proficiency in Windows clients, LAN connectivity, endpoint security, and ITSM tools (incident, request, change, and asset management).
• Prior experience supporting engineering, lab, test, or manufacturing environments (specifically HIL rigs or specialized test devices) is strongly preferred.
• Service-minded and calm under pressure in high-impact situations.
• Clear English communication.
• Strong ownership from triage through resolution/handoff.
• Disciplined ticket/solution documentation.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• AD&D insurance
• Life insurance
• Short-term disability
• 401K plan