Onsite Support Associate
Location: Phoenix, AZ
About the role
Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols. Identify incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols. Conduct routine installations and configurations, assembling and integrating system/products in accordance with standard protocols. Respond to service, product, technical, and customer-relations inquiries promptly and appropriately, ensuring high customer satisfaction. Execute scripted change management activities, adhering to incident, change, and problem management processes to maintain service quality and compliance.
Requirements
- High School Diploma, GED, or higher secondary education, or demonstrated competence through work experience
- Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field
- Ability to manage consumable inventory and perform device troubleshooting
- Strong attention to detail and ability to work independently with minimal supervision
- Excellent communication skills and a customer-focused mindset
Benefits
- Opportunity to work in a dynamic and supportive environment
- Chance to develop technical skills and gain valuable industry experience
- Supportive team culture that values diversity and inclusion
- Potential for career growth within the organization
- Comprehensive training and ongoing professional development
- Medical and prescription drug plans (upon completion of waiting period)
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
Pay
$21 - $28 per hour
Schedule
Weekly pay