Onsite Support Representative

About the role

The Onsite Support Representative plays a crucial role in the CribMaster team, focusing on on-site support for various brands including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

Responsibilities

• Perform repair, substitution, or replacement of faulty hardware as necessary
• Install, reinstall, or reprogram software as needed
• Test and check solutions, perform routine preventive maintenance on machines and software
• Document work done in customer ticketing system
• Follow-up with customers after the solution has been implemented
• Provide entry-level support for hardware, Automated Tool Room, RFID, and CribMaster related computer issues

Requirements

• Experience working with mechanical, electrical, and software components
• Familiarity with assembly, disassembly, and maintenance of all hardware components
• Practical knowledge of assembly, disassembly, and maintenance of CribMaster hardware machines
• Familiarity with manufacturing and inventory
• Ability to learn installation and setup of CribMaster and ATR applications
• Troubleshooting skills in hardware and software components
• Mechanical knowledge of tools for hardware repairs and capable of lifting up to 50 lbs
• Bachelor’s Degree or two years of work experience troubleshooting for customers in a technical environment
• Basic knowledge of Microsoft Windows and HP PC hardware
• Ability to pass a Government Secret Clearance

Qualifications

• Experience working with mechanical, electrical, and software components
• Familiarity with assembly, disassembly, and maintenance of all hardware components
• Practical knowledge of assembly, disassembly, and maintenance of CribMaster hardware machines
• Familiarity with manufacturing and inventory
• Ability to learn installation and setup of CribMaster and ATR applications
• Troubleshooting skills in hardware and software components
• Mechanical knowledge of tools for hardware repairs and capable of lifting up to 50 lbs
• Bachelor’s Degree or two years of work experience troubleshooting for customers in a technical environment
• Basic knowledge of Microsoft Windows and HP PC hardware
• Ability to pass a Government Secret Clearance

Skills

• Technical troubleshooting skills
• Knowledge of Microsoft Windows and HP PC hardware
• Strong communication and problem-solving abilities
• Attention to detail

Benefits

• Medical
• Dental
• Life
• Vision
• Disability
• 401(k)
• Employee Stock Purchase Plan
• Paid time off
• Tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs

Pay

Competitive salary and comprehensive benefits package.

Schedule

Full-time position with flexible hours to accommodate on-site work requirements.