Associate Implementation Manager

Responsibilities

• Manage implementations for small and mid-market health plan groups serving as the primary operational contact during onboarding
• Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams
• Capture technical and operational launch requirements for small and mid-market health plan groups, including eligibility validation, marketing readiness, and client configuration
• Identify and escalate risks early, troubleshoot issues, and ensure launches stay on track
• Build relationships with customer contacts, partner teams, and internal stakeholders, helping build excitement ahead of launch while establishing Virta as a trusted partner
• Contribute to continuous improvement by refining implementation processes, tools, and partner playbooks

Qualifications

• 2+ years of experience in implementation, client onboarding, or healthcare operations, ideally supporting digital health companies, health plans, or PBM partnerships
• Proven ability to manage multi-stakeholder projects with precision and accountability
• Strong customer communication and relationship-building skills
• Technical and operational aptitude in areas like data exchange, eligibility workflows, or healthcare integration
• Ability to identify risks, escalate issues appropriately, and deliver high-quality implementations

Values

• Put people first and take care of yourself, your peers, and our patients equally
• Have a strong sense of ownership and take initiative while empowering others to do the same
• Prioritize positive impact over busy work
• Appreciate transparency and promote trust and empowerment through open access of information
• Be evidence-based and prioritize data and science over seniority or dogma
• Take risks and rapidly iterate