Associate HR Technology Analyst

About the role

The Associate HR Technology Analyst will serve as the first tier for incoming HRIS inquiries, addressing and resolving day-to-day system questions across Workday modules such as HCM, Benefits, Payroll, and more. This role is pivotal in driving operational excellence, delivering exceptional customer service, resolving tier-1 system issues, and ensuring the smooth operation of our HR systems, particularly Workday.

Responsibilities

• Ticket Management: Serve as the first tier for incoming HRIS inquiries, addressing and resolving day-to-day system questions across Workday modules (HCM, Benefits, Payroll, etc.).
• Testing and Auditing: Perform regular system audits and act as the primary tester for new Workday releases and features.
• Training and Support: Assist in providing end-user training and support to ensure optimal system utilization.
• Customer Service: Deliver top-tier customer service by proactively addressing system issues and escalating complex cases to tier 2 or 3 as needed.
• Reporting: Gather report requirements from end-users and collaborate with analysts for report development.
• Documentation: Maintain detailed documentation of processes, system changes, and resolutions.
• Special Projects: Participate in special projects; bringing your end-user knowledge to help develop and implement new functionality.

Requirements

• 1-3 years of experience in HR, HRIS, or a related field, providing foundational knowledge of HR functional areas, such as Recruiting, Benefits, Payroll, and Total Rewards.
• Some hands-on experience with Workday and/or a general understanding of HR processes and systems.
• Experience with ticketing systems in a professional environment.
• Strong analytical skills with a data-driven mindset and comfort working in Excel or similar tools along with strong attention to detail and ability to adapt to new technologies.
• A team-oriented mindset with exceptional customer service and communication skills with a passion for problem-solving.

Qualifications

• Some hands-on experience with Workday and/or a general understanding of HR processes and systems.
• Experience with ticketing systems in a professional environment.
• Strong analytical skills with a data-driven mindset and comfort working in Excel or similar tools along with strong attention to detail and ability to adapt to new technologies.
• A team-oriented mindset with exceptional customer service and communication skills with a passion for problem-solving.

Skills

• Strong analytical skills with a data-driven mindset and comfort working in Excel or similar tools.
• Attention to detail and ability to adapt to new technologies.
• Exceptional customer service and communication skills.
• Passion for problem-solving.

Benefits

Summary We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program.
• Employee Assistance Program.
• Tax-Free Commuter Benefit.
• Tuition Reimbursement & Professional Qualification benefits.

Pay

Sompo offers a salary range of $85,000 - $105,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

Schedule

This position will be based out of our Alpharetta, Georgia office.