Core HR Technology Analyst

About the role

We are seeking a detail-oriented and service-focused Oracle HCM Analyst to support the day-to-day operations of our Oracle Cloud HCM platform. This role is responsible for intaking, triaging, and resolving Tier 1 and Tier 2 issues, collaborating with HR teams and system stakeholders to ensure timely resolution and user satisfaction.

Responsibilities

• HCM Support & Issue Resolution
• Act as the first point of contact for Oracle HCM Core HR system inquiries from HR users, managers, and employees.
• Triage, investigate, and resolve Tier 1 and Tier 2 support tickets, including:
• Employee record updates
• Job changes
• Assignment corrections
• Work relationship issues
• Effective-dated data discrepancies
• User Requests & Case Management
• Intake and track support requests through Oracle Help Desk.
• Ensure accurate ticket documentation, resolution notes, and knowledge base contributions.
• Monitor ticket queues and prioritize based on urgency, impact, and SLAs.
• System Maintenance & Data Accuracy
• Perform data corrections and mass updates using HCM Data Loader (HDL) and/or HSDL.
• Maintain data integrity by identifying and resolving anomalies and inconsistencies.
• Support organizational changes (e.g., department updates, location hierarchy changes) in coordination with HR partners.
• End User Guidance & Documentation
• Advise end users on using Core HR functionality.
• Contribute to and maintain end-user job aids, SOPs, and knowledge articles.
• Support HR onboarding with systems training where needed.
• Collaboration & Continuous Improvement
• Partner with HR, Payroll, Benefits, and IT to address cross-functional data or process issues.
• Identify opportunities to streamline processes or enhance user experience based on support trends.
• Participate in testing and validation for quarterly updates or configuration changes.

Qualifications

• Bachelor’s Degree or equivalent experience
• 6 months - 2 years of experience supporting Oracle Cloud HCM, preferably Core HR
• Foundational understanding of workforce structures, person management, assignments, and core HR transactions
• Experience resolving Tier 1/Tier 2 system issues
• Ability to analyze, troubleshoot, and resolve data-related problems
• Excellent communication and customer service skills
• Attention to detail with strong organizational skills

Preferred Experience

• With HCM Data Loader (HDL) and/or HSDL
• Familiarity with OTBI or basic reporting

About Us

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: Atlantic Health Morristown Medical Center, Morristown, NJAtlantic Health Overlook Medical Center, Summit, NJAtlantic Health Newton Medical Center, Newton, NJAtlantic Health Chilton Medical Center, Pompton Plains, NJAtlantic Health Hackettstown Medical Center, Hackettstown, NJAtlantic Health Goryeb Children's Hospital, Morristown, NJAtlantic Health CentraState Healthcare System, Freehold, NJAtlantic Medical GroupAtlantic Visiting NurseAtlantic Mobile HealthAtlantic Rehabilitation

Summary

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)Life & AD&D Insurance.Short-Term and Long-Term Disability (with options to supplement)403(b) Retirement Plan: Employer match, additional non-elective contributionPTO & Paid Sick LeaveTuition Assistance, Advancement & Academic AdvisingParental, Adoption, Surrogacy LeaveBackup and On-Site ChildcareWell-Being RewardsEmployee Assistance Program (EAP)Fertility Benefits, Healthy Pregnancy ProgramFlexible Spending & Commuter AccountsPet, Home & Auto, Identity Theft and Legal Insurance