Associate HR Compliance Specialist (Hybrid)

Responsibilities

• Respond to associate, manager, HR, and external company inquiries received through the case management system, ensuring thorough and timely resolution within designated SLAs
• Use SOPs, policy manuals, knowledgebase resources, and other reference materials to resolve Tier 1 questions, escalating inquiries to HR subject matter experts when deeper functional expertise is needed
• Complete HR and payroll-related transactions across systems such as Workday and ADP, including data entry, personnel file updates, and transaction processing for new hires, terminations, promotions, and related changes
• Review and correct errors, confirm data accuracy, and maintain appropriate controls to support audit verification and compliance requirements
• Manage workflow activities by moving items through required steps, reviewing discrepancies, requesting clarification, and escalating as necessary; answer questions related to workflow and audit trails
• Run standard and ad hoc reports to support internal reporting needs and HR projects; review integrity reports and recommend changes when appropriate
• Participate in special projects such as system upgrades, testing, and compliance-related initiatives, while maintaining strict confidentiality of personal and sensitive information

Qualifications

• Bachelor’s degree and/or 1–2 years of related experience with HR policies, processes, and HRIS
• Strong customer service and interpersonal skills, including excellent follow-up abilities
• Demonstrated ability to work collaboratively within a team environment
• Strong problem-solving and analytical skills, with the ability to resolve routine and moderately complex issues independently
• Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail
• Ability to identify, drive, and/or participate in process improvement activities
• Excellent verbal and written communication skills
• Proficiency with online tools and technology, including Microsoft Word and Excel
• High level of discretion and professionalism when handling confidential information