Associate EMS Dispatcher - Located in Phoenix, AZ

Responsibilities

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service.
• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch.
• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
• Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.
• Facilitate the timely transport of patients in our interfacility market.

Qualifications

• A high school diploma or equivalent.
• A minimum of 1 year of emergency dispatch, medical, or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience.
• Strong reading comprehension and writing skills in English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess strong typing and data entry skills.
• Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training.

Benefits

Check out our careers site benefits page to learn more about our benefit options.