Associate Dispatcher

About the Role

The Associate Dispatcher I supports daily field operations by monitoring, routing, and dispatching work orders to service technicians. This role serves as a critical communication link between customers, customer service representatives, field operations personnel, and leadership teams. The Dispatcher ensures efficient scheduling, workload balancing, and timely response to routine and emergency situations while maintaining a strong focus on customer service and operational excellence.

Responsibilities

• Monitor and dispatch non-emergency and operational work orders to field personnel.
• Assign and balance workloads using SAP and mobile dispatching systems.
• Track work order completion and monitor backlog status.
• Coordinate communications between customer service representatives and field technicians.
• Perform customer call-ahead notifications as required.
• Support emergency operations through effective communication and coordination.
• Resolve scheduling conflicts and prioritize critical work activities.
• Serve as a liaison between the company, customers, contractors, and governmental agencies during emergency situations.
• Maintain accurate documentation of dispatch activities and work order status updates.
• Support operational efficiency through proactive communication and workload management.

Skills

• SAP
• Mobile Data Dispatching System
• Work order management
• Service suite
• Utility industry experience
• Call center environment
• GIS
• Office suite

Qualifications

• High School Diploma or GED
• Minimum 1 year of SAP experience OR mobile dispatching system experience
• Minimum 1 year of experience supporting gas distribution operations OR equivalent dispatching experience

Preferred Qualifications

• Utility industry experience
• Experience coordinating field service personnel
• Exposure to emergency operations environments
• Strong customer service background
• Experience working in shift-based operations

Job Details

This is a Contract position based out of Evansville, IN. The pay range for this position is $20.00 - $25.00/hr. This is a fully onsite position.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.