Associate Dispatcher

Accountabilities and Essential Functions

• Non-Emergency:
• Maintains gas meter order work for company and contract employees.
• Supports oversight of meter order management resources, assisting in route review and revision, order distribution, and resource allocation.
• Communicates with Field Operation Technicians and Supervision for contingency plans and schedule updates.
• Manages current and future customers, generating work orders to maximize productivity, control costs, and meet regulatory standards.
• Maintains work efficiency and adherence to daily schedules, reporting anomalies to Performance Management and Field Supervision.
• Emergency Response:
• Processes incoming customer and emergency agency calls for gas-related emergencies.
• Ensures customer safety and satisfaction by providing clear safety instructions and capturing details for field personnel.
• Evaluates priority and urgency of gas emergency orders to ensure customer safety and field personnel response.
• Matches resources and orders to meet company targets for primary emergency response.
• Handles third-party damaged communications to internal and external customers up to executive leadership.
• Maintains awareness of increased incident severity and initiates proper notifications to Field Operations and upper management.
• Responds urgently to all emergency calls, such as gas leaks, outages, and unsafe situations, and conveys urgency to field operations for rapid response.
• Efficiently handles incoming calls to meet department metrics.

Minimum Requirements

• High School Diploma or equivalent, with a minimum of 1+ years' experience as a gas distribution Dispatcher utilizing Mobile Data system.
• Preferred: Associate's degree and/or relevant experience as described in the main accountabilities.
• Strong background in teamwork skills, ability to produce desired results, and maintain composure in a high-stress environment.
• Experience in the utility industry, customer service, dispatch, scheduling, emergency response, or field operations in a 24x7 regulated environment.
• Proficiency with an integrated work order system such as SAP ESD, CCS, MPA, OSS, Service Suite, Oracle, OFS, and WACS.
• Able to transfer technical knowledge to others and teach effectively.
• Able to demonstrate strong interpersonal and effective listening skills.
• Able to communicate accurately and effectively, both orally and in writing, to customers, co-workers, and vendors.
• Able to solve problems and make sound decisions.
• Able to use personal computer software proficiently, including spreadsheets, word processing, and electronic mail.
• Able to prioritize and schedule tasks, pay attention to detail, and demonstrate good organizational skills.
• Able to work successfully in a team environment.
• Able to learn quickly the geographic area.
• Able to demonstrate knowledge of gas distribution construction and operations.
• Able to demonstrate knowledge of basic gas properties and their dangers.
• Able to adapt quickly to changing priorities and shift focus appropriately.
• Able to communicate effectively at all levels of the organization.
• No certificates, licenses, or additional requirements for this position.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans, providing safe, reliable natural gas services across Louisiana and Mississippi. We understand the importance of dependable energy and strive to build stronger, more resilient communities. Delta Utilities is a $1.7 billion organization serving 600,000 customers and ranking among the top 40 natural gas utilities in the United States. We recently acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi, and Entergy's natural gas utilities in Baton Rouge and New Orleans. Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We collaborate closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.