Dispatch Associate

About the role

The Dispatch Associate at WASH plays a crucial role in ensuring efficient service delivery to customers. Our company, valued by our customers for providing essential services, is committed to fostering a high-performance, innovative team environment.

Responsibilities

• Manage dispatch routing software to assign tickets to Service Technicians and monitor ticket stages.
• Maintain service ticket activity to ensure timely completion.
• Communicate effectively with internal and external customers via phone and email.
• Identify and cancel duplicate calls and service tickets.
• Enter technician feedback into the system.
• Create and distribute the Daily Dispatch Summary and other related reports.
• Cook up follow-ups on service issues with the dispatch team, mobile crews, and other departments.
• Update systems based off technician feedback.

Requirements

• A High School Diploma or GED.
• Strong customer service and computer skills.
• One to two years of dispatch experience.
• Ability to type 40–60 words per minute.
• Excellent written and verbal communication skills.
• Bilingual skills (English and Spanish) are a plus, but not required.
• Ability to use geographic and mapping software tools.

Qualifications

While not all qualifications are listed, a combination of education, experience, and skills is considered. WASH values diversity and encourages applications from all qualified individuals.

Skills

• Customer service skills.
• Computer skills.
• Dispatch experience.
• Typing speed.
• Written and verbal communication skills.
• Geographic and mapping software tools.

Benefits

We offer a competitive salary range of $20.00 to $35.00 per hour, which may vary based on qualifications and experience. WASH respects the privacy of candidates for employment and follows a detailed Privacy Policy available at this link.

Pay

Estimated Salary: $20.00 to $35.00 per hour based on qualifications and experience.

Schedule

Details on the schedule are not specified in the job posting.