Associate Director, Technical Product Management

Responsible for defining and driving the product strategy, roadmap, and delivery for the client virtualization platform within End User Computing. This role combines product ownership, technical leadership, and people leadership to deliver secure, reliable, and user-centered virtual desktop and application services that enable the enterprise.

Responsibilities

• Define and own the client virtualization product vision, strategy, and multi-year roadmap.
• Operate effectively within a product model, with accountability for product outcomes, prioritization, and value delivery.
• Translate business needs, user feedback, and technical requirements into a clear and actionable product backlog.
• Prioritize enhancements and investments based on business value, risk, user experience, and strategic alignment.
• Partner with stakeholders to shape demand, manage intake, and drive transparent decision-making.
• Promote a culture of iterative delivery, continuous improvement, and measurable outcomes.
• Provide technical oversight for virtual desktop infrastructure, virtual application delivery, and related end user computing capabilities.
• Partner with architects, engineers, and operations teams to evaluate solutions, manage technical debt, and improve resiliency, security, and performance.
• Support root cause analysis, incident reviews, and service improvement efforts for client virtualization services.
• Stay current on industry trends, platform capabilities, and emerging technologies that may influence the roadmap.
• Lead, coach, and develop a team of product and/or technical professionals.
• Set clear expectations, provide ongoing feedback, and support career growth and performance.
• Build an inclusive, accountable, and collaborative team culture.
• Foster ownership, innovation, and continuous learning across the team.
• Partner with business leaders, application owners, service management, security, infrastructure, and architecture teams to align priorities and execution.
• Communicate roadmap status, dependencies, risks, and decisions clearly and proactively.
• Influence across a matrixed organization to drive alignment and delivery.
• Establish effective governance for demand intake, prioritization, and product decision-making.
• Track and report progress against product outcomes, service performance, and user satisfaction measures.

Requirements

• Bachelor's degree in related field.
• 10 years of IT experience.
• 4+ years of experience in product management, end user computing, infrastructure, or virtual desktop technologies.
• Strong knowledge and demonstrated experience working in a product operating model.
• Experience owning product roadmaps, backlogs, and outcome-based delivery.
• Proven people leadership experience, including coaching, development, and performance management.
• Strong technical understanding of client virtualization platforms and EUC environments.
• Excellent communication, collaboration, and stakeholder management skills.

Preferred Qualifications

• Experience with Citrix, VMware Horizon, Azure Virtual Desktop, or similar virtualization platforms.
• Familiarity with agile delivery, product governance, and value-based prioritization.
• Experience in a global enterprise or regulated environment.
• Understanding of IT service management, change management, and operational support models.
• Familiarity with enterprise collaboration and delivery platforms such as ServiceNow, Jira, Confluence, and GitHub.
• Experience supporting AI adoption and enablement, including productivity and workflow use cases involving Copilot.

Skills

• Product model leadership and outcome-based thinking.
• Strong people leadership and talent development.
• Product strategy, roadmap, and backlog ownership.
• Technical credibility in client virtualization and end user computing.
• Cross-functional collaboration and influence.
• Analytical decision-making and prioritization.
• Change leadership and continuous improvement.
• Familiarity with enterprise tools such as ServiceNow, Jira, Confluence, and GitHub.
• Ability to evaluate and drive AI adoption using tools such as Copilot.

Benefits

• Comprehensive package of benefits including medical, dental, vision healthcare, and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Annual bonus and long-term incentive, if applicable.

Pay

The salary range for this role is $142,400.00 - $224,100.00. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

Schedule

• Hybrid work arrangement.
• 10% travel requirements.
• 1st shift - Day.