Associate Director, Technical Product & Program Manager

About the role

The Role DEPT® is seeking a hybrid Technical Product & Program Manager (TPM) to drive the day-to-day execution of a high-velocity AI-enablement engineering partnership program for a premier global enterprise client.

Responsibilities

• Translate the vision: Partner directly with marketing and business stakeholders to evaluate their custom AI concepts and "vibe-coded" prototypes. Translate these functional mockups into rigorous, actionable technical requirements and user stories for your engineering pod.
• Help define the MVP: Act as the product owner for your specific business units, helping stakeholders prioritize features, define and document business logic, and help determine what is required for a rapid prototype versus a full production build.
• Agile execution & workflow management: Own the day-to-day sprint management and task execution for your dedicated pod of embedded engineers. Master the internal ecosystem: Actively manage and maintain project momentum within the client's complex, proprietary enterprise task-flow and bug-tracking systems. You will ensure every ticket is properly routed, dependencies are logged, and code-review queues are unblocked.
• Proactively identify and help resolve technical dependencies - such as complex infrastructure permissions, environment setups, and data access approvals - before they slow down engineering velocity.
• Bridge the business units: Serve as a shared resource across two distinct enterprise verticals. You will build deep subject matter expertise in both areas and proactively cross-pollinate technical learnings, ensuring that a breakthrough in one unit is leveraged by the other.
• Ensure SLA compliance: Track and enforce service level agreements (SLAs) for different technical tracks, ensuring your engineering pod delivers rapid prototypes and safe testing environments on time and on budget.
• Maintain architectural alignment: Work closely with the central technical governance team to ensure all localized builds meet strict enterprise architecture, data privacy, and security standards.

Requirements

• Hybrid expertise: 5+ years of experience acting as a Technical Program Manager, Technical Product Manager, or Agile Scrum Master - ideally blending the strategic "why" of product management with the executional "how" of program delivery.
• System navigation: Deep experience operating within complex, proprietary enterprise ticketing, task, and bug-tracking systems (e.g., Jira, Azure DevOps, or proprietary big-tech internal equivalents).
• Technical fluency: A strong understanding of modern web application architecture, API integrations, cloud environments, and emerging AI/LLM capabilities. You do not need to write code, but you must be able to hold your own in deep technical architectural discussions with senior engineers.
• Cross-functional agility: Proven ability to manage competing priorities across multiple distinct business units simultaneously, seamlessly context-switching between different stakeholder needs.
• Unblocker and helper mentality: A relentless, proactive approach to identifying bottlenecks - whether they are bureaucratic approval queues or technical dependencies - and actively clearing the path for your developers.

Qualifications

Qualifications: Not specified

Skills

• Strong communication and collaboration skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with project management tools and methodologies.
• Knowledge of AI/ML technologies and their integration into software products.
• Understanding of enterprise-level IT infrastructure and security practices.

Benefits

WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

Schedule

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

• US Remote Range $96,200—$135,000 USD

Pay

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

• US Remote Range $96,200—$135,000 USD