Associate Director, Program Management, Global Commercial Medical IT

About This Role

As the Associate Director of Program Management within the Global Commercial and Medical (GCM) IT organization, you will lead intricate, cross-functional programs and oversee portfolio financials, including governance, annual budgeting, and month-end close. You will drive critical projects and product launches supporting our Patient Services Organization in RTP, NC, ensuring they are delivered on time, within budget, and with minimal oversight. Your role is pivotal in collaborating with stakeholders to drive decisions and proactively manage and mitigate issues and risks, consolidate portfolio-level status reporting and track performance, ensuring the portfolio delivers high-quality outcomes. You will support the GCM Leadership Team with monthly portfolio reviews and manage ad hoc requests as needed.

What You’ll Do

• Lead highly complex cross-functional projects and programs, including Patient Services initiatives, product launch programs and mergers & acquisitions.
• Consolidate project and program-level status reporting into a comprehensive portfolio view.
• Support month-end and portfolio reporting, focusing on financials and performance metrics.
• Drive large programs to ensure alignment on scope, schedule, resources, and budgets.
• Proactively manage key stakeholders, ensuring accountability and timely completion of deliverables.
• Clearly communicate financial status, schedule, risks, and changes to all stakeholders.
• Facilitate cross-team discussions for integrated project plans and communications.
• Identify and resolve issues to keep projects on track.
• Review financials for the GCM IT portfolio, ensuring accuracy and adherence to financial calendars.
• Identify efficiencies and areas of improvement for portfolio operations.

Who You Are

• You are a strategic thinker who thrives in managing complex and cross-functional programs.
• Your attention to detail and organizational skills ensure that projects are delivered with precision and high quality.
• You possess excellent communication skills that keep stakeholders informed and engaged, and you excel at managing financials and identifying areas for improvement.
• You work well under pressure, maintaining focus and delivering results with minimal supervision.
• Your ability to manage shifting priorities and timelines makes you an invaluable asset to our team.

Required Skills

• A Master's degree in Information Technology, an MBA preferred or equivalent experience.
• 10+ years of experience as an IT professional managing projects, programs, and portfolios in the Pharma-Biotech industry.
• Significant program leadership experience in Patient Services and/or Patient Support Organizations.
• 5+ years of experience implementing complex, cross-functional projects within established software development life cycle methodologies.
• Experience managing projects through waterfall, agile, or SAFe delivery methodologies.
• Strong organizational skills and attention to detail.
• Financial discipline and accountability for deliverables.
• Excellent verbal and written communication skills.
• Ability to manage shifting priorities and timelines effectively.

Preferred Skills

• Experience managing product launches and/or mergers & acquisitions.
• Process-oriented mindset with the ability to identify efficiencies.