Associate Director of Auxiliary Programs

Position Summary

Bay Farm Montessori Academy seeks a highly organized, hands-on operational leader to serve as its Associate Director of Auxiliary Programs. This is a working leadership role responsible for the day-to-day delivery of exceptional auxiliary programs that enrich the student experience, support families, and contribute to the School's long-term financial sustainability. Reporting to the Director of Finance & Operations, the Associate Director provides operational leadership for Before Care, After Care, Summer Camp, Enrichment Programs, Facility Rentals, and Student Lunch.

About the role

This is a highly visible position that works closely with students, parents, faculty, seasonal staff, and external partners every day. The successful candidate is someone who enjoys being actively involved in the daily operation of programs. They are equally comfortable supervising counselors, responding to parent questions, solving staffing challenges, coordinating schedules, and improving systems as they are reviewing budgets and identifying opportunities for long-term program growth. This role is designed with a growth pathway to Director of Auxiliary Programs for a candidate who demonstrates exceptional operational leadership, consistently delivers high-quality experiences for families, and successfully grows Bay Farm's auxiliary programming over time.

What You'll Do

• Lead the day-to-day operation of Before Care, After Care, Summer Camp, Enrichment Programs, Facility Rentals, and Student Lunch.
• Be visible and actively engaged during program hours, providing direct support to staff, students, and families.
• Recruit, train, supervise, coach, and evaluate year-round and seasonal staff.
• Develop staffing schedules and respond to day-to-day operational challenges, including staff absences, schedule changes, parent concerns, and facility issues.
• Ensure every auxiliary program reflects Bay Farm's standards for safety, quality, hospitality, and customer service.
• Build strong relationships with families through responsive communication and exceptional service.
• Monitor parent and participant satisfaction and implement improvements based on feedback.
• Develop and maintain operational procedures that ensure programs run consistently and efficiently.
• Oversee program registration, scheduling, attendance, and financial configuration using Homeroom.
• Partner with faculty, facilities, admissions, marketing, and other school departments to ensure seamless program delivery.
• Establish and manage relationships with enrichment providers, rental clients, and other external vendors.

Business & Strategic Responsibilities

• Develop and manage program budgets.
• Establish pricing strategies and monitor financial performance.
• Identify opportunities to strengthen existing programs and introduce new offerings.
• Partner with the Director of Marketing & Community Engagement to increase enrollment and participation.
• Analyze participation, financial performance, parent satisfaction, and operational metrics to guide future decisions.
• Develop multi-year plans that strengthen auxiliary programming while supporting Bay Farm's mission and enrollment goals.

Minimum Requirements

• Five or more years of progressively responsible experience leading the day-to-day operation of programs serving children, families, customers, or guests.
• Demonstrated success managing complex operations involving staffing, scheduling, logistics, customer service, and financial performance.
• Experience supervising, coaching, hiring, and developing employees.
• Strong budgeting and financial management skills.
• Experience creating and improving operational systems and processes.
• Experience working directly with parents, customers, or clients and resolving concerns professionally.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience managing vendors and external partnerships.
• Strong communication and relationship-building skills.
• Experience using registration, scheduling, or program management software.
• Bachelor's degree or equivalent professional experience.
• Able to work on-site.
• Willingness to obtain and maintain Massachusetts Department of Early Education and Care (EEC) certification.

Preferred Qualifications

• Experience leading auxiliary programs within an independent school.
• Experience managing summer camps, before/after-school programs, recreation programs, enrichment programs, hospitality operations, or similar customer-focused services.
• Experience growing programs through improved customer experience, operational excellence, and thoughtful program development.
• Demonstrated ability to build teams that consistently deliver exceptional experiences.
• Experience using Homeroom or similar registration platforms.
• Strong business acumen and comfort using data to improve operational performance.

Benefits

• Medical, dental, and vision insurance (with employer contributions)
• 100% employer-paid Life Insurance and Long-Term Disability
• Employer-funded Health Care Flexible Spending Account (FSA)
• 403(b) retirement plan
• Paid time off
• Professional development opportunities
• Tuition remission (where applicable)
• Auxiliary Program discounts (where applicable)

Employment Type

Full Time

Exempt from Overtime

Job Location

On site

Schedule

40 hours per week during school year, 30 per week during summer vacation

PTO

Generous PTO