Assistant Director of Auxiliary Services

About the role

The Assistant Director of Auxiliary Services provides technical and operational leadership for campus-wide auxiliary systems and services, including card services, transaction platforms, mail, print, and vendor-supported operations.

Responsibilities

• Oversees contract compliance and financial performance by evaluating vendor agreements, validating service delivery, and assessing revenue outcomes; conducts structured reviews including physical inspections with formal reporting, follow-up and corrective action tracking
• Provides technical leadership for the selection, implementation, and optimization of auxiliary systems, including card, mail, and print platforms; supports system configuration and vendor coordination
• Oversees, from an operational point of view, all marketing planning and coordination for Auxiliary Services
• Serves as campus card and mail and print services operations contact with student organizations, bookstore management, dining service management, Information Technology, and academic departments through regular meetings and continuous communications
• Oversees system integrations, configuration, and performance for campus transaction platforms including Point-of-Sale (POS), FABA campus card (laundry, meals, campus cash), and print ecosystems
• Leads financial strategy and oversight for auxiliary transaction-based services, including POS, campus card, mail and print, and related programs; drives revenue performance, pricing execution, and financial integrity across all platforms
• Creates and maintains records, processes, and procedures complying with state and local laws, including, but not limited to, user audits and financial transactional reporting

Requirements

• 4 Year / Bachelor's Degree in Business, Operations or a related field
• Five or more years of business operations or auxiliary services experience
• PREFERRED: Graduate Degree in Business, Operations or a related field
• Demonstrated knowledge of ID card, mail services, and transaction systems, including system functionality, integrations, and operational use
• Experience in a higher education environment
• Experience working cross-functionally, providing organizational input to drive product features and functionality
• Advanced knowledge of ID Card Systems, Mail Services Systems, Transaction Systems
• Understanding of IT integrations
• Project Management

Skills & Abilities

• Knowledge of and ability to use the following: Transact or Transact X, mail machines - Pitney Bowes, print fleet - Ricoh, Papercut, and ID Works, or Instant ID, Register Systems - Cloud POS, or experience with similar complicated systems.
• Knowledge of contract format and standard content language
• Knowledge of financial arrangement structuring for contracts and letters of agreement
• Knowledge of financial transactions in Claw Card
• Ability to analyze service delivery, financial statistics, and provider performance in a variety of settings
• Verbal and written communication and relationship-building skills
• Organizational and time management skills
• Planning and implementing operational goals and priorities

Pay

Proposed Salary: $50,700 - $63,300

Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Schedule

N/A