Associate Director IT Governance and Process Improvement

About the role

The Technology Investment Strategy team helps implement and support an IT workforce strategy and workforce governance framework across Technology. This includes providing guidance on how managers plan for and source talent (direct hires and contingent labor), partnering with hiring managers to support adoption of that guidance, and helping ensure the workforce is aligned to business outcomes.

Responsibilities

• Build strong working relationships with business, technology, and control group stakeholders; communicate clearly and follow through on commitments
• Collaborate with internal partners (FP&A, HR, Procurement, Sourcing, Vendor Management) to align workforce planning activities and deliverables
• Support Workforce Governance Lead by preparing materials and analysis that help drive progress toward workforce and operating model objectives
• Translate workforce, financial, and operational data into clear insights, reporting, and recommendations to support decision-making
• Create and maintain recurring workforce reporting (KPIs, scorecards, dashboards) to track capacity, mix, utilization, and progress against targets
• Support workforce governance routines (cadence meetings, materials, action tracking) and help coordinate inputs across teams to ensure timely decisions
• Aid in the workforce demand planning cycle by consolidating forecasts, reconciling assumptions, and highlighting gaps, constraints, and trade-offs
• Create and maintain playbooks, templates, and guidance; provide enablement to stakeholders on workforce planning processes and reporting
• Partner with peers and leaders across Technology to support adoption of IT workforce strategy practices; raise risks, dependencies, and options as needed
• Contribute to continuous improvement efforts by documenting processes, identifying opportunities, and helping implement changes across functional areas

Requirements

Minimum of 8 years of related experience

Bachelor's degree preferred or equivalent experience

Qualifications

• Experience supporting IT workforce strategy activities (e.g., workforce planning, demand/supply analysis) and contributing to target operating model efforts
• Familiarity with dashboarding tools, requirement building, and data mining
• Advanced Excel skills
• Ability to easily navigate large data sets, and be able to identify trends and opportunity areas quickly and efficiently

Skills

• Strong communication and collaboration skills
• Proficiency in data analysis and dashboarding tools
• Advanced Excel skills

Benefits

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Pension / Retirement benefits

Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Pay

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

Schedule

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).