Associate Director Field Effectiveness

About the role

At Amgen, our shared mission to serve patients living with serious illnesses drives all that we do. As an Associate Director, Field Effectiveness within the US Field Excellence team, you will enable, advise, and support the sales force to achieve performance effectiveness through driving insights, excellence, and efficiency. This role has accountability for the field success of an entire business unit and involves liaising across field effectiveness capabilities, advising sales leadership, leading special initiatives, and developing robust sales force metrics and dashboard systems. The position reports to the Director, Field Effectiveness and requires collaboration with US Analytics, cross-functional partners, and global teams to deliver strategic initiatives and adapt to changing business needs.

Responsibilities

• Serve as liaison for all Field Excellence capabilities, ensuring seamless integration and alignment of field effectiveness initiatives
• Act as strategic advisor to sales leadership (NSDs and Regional Directors) to connect sales force strategy and execution across cross-field excellence initiatives (field effectiveness, field operations, field reporting, incentive compensation governance, field systems and capabilities, etc.) and broader Commercial Data & Analytics (CD&A)
• Lead or co-lead special initiatives and projects (e.g., Sales Force size & structure, launch readiness, pilot tests and learns)
• Assist the Director in developing and executing field effectiveness strategy and programs across the portfolio, with specific focus on the Rare Disease Business Unit
• Implement tactical plans that enhance field force productivity and efficiency
• Work closely with US Analytics, cross-functional partners, and other key stakeholders to develop robust sales force metrics and dashboard systems
• Regularly assess field performance metrics and industry trends to proactively identify and address areas for improvement
• Recommend solutions aligned with the business unit’s strategic objectives
• Facilitate coordination and execution of field force projects including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation
• Lead, mentor, and develop a diverse team of managers and senior managers, fostering a culture of high performance, innovation, and accountability
• Establish clear performance metrics and development paths for all team members, encouraging continuous professional growth and alignment with business goals
• Collaborate with the broader Commercial Data & Analytics (CD&A) team and cross-functional teams to ensure integrated and effective execution of field strategies
• Assess sales force insights and analytics needs and collaborate with US Analytics to prioritize and/or conduct ad hoc analytics
• Collaborate with global teams, including AIN and ACCP, to deliver strategic initiatives and achieve key business deliverables
• Monitor industry trends and marketplace to stay ahead of competition and evolve capabilities to adapt to changing business needs

Requirements

• Doctorate degree and 3 years of experience in sales analytics, field effectiveness, life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry OR
• Masters degree and 5 years of relevant experience OR
• Bachelors degree and 7 years of relevant experience OR
• Associates degree and 12 years of relevant experience OR
• High school diploma / GED and 14 years of relevant experience

Preferred Qualifications

• Strategic Thinking: Ability to think creatively and innovatively to drive influence with sales leadership
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans, and tactics
• Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
• Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels
• Team Leadership: Experience in building and developing high-performing teams; leading large initiatives across a matrix team