Associate Director Field Effectiveness and Communications
Sanofi · Morristown, NJ · 1 mo ago
On-siteMarketingFull-time
We need to output HTML fragment with sections only if real content. Use h3 for headings: About the role? Actually they have "About The Job" and "About Sanofi". The instruction: use
h3 for headings: About the role? Actually they have "About The Job" and "About Sanofi". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map sections accordingly.
We need to include sections: About the role (maybe "About The Job" content), Responsibilities (Main Responsibilities), Requirements (Basic Qualifications), Qualifications (Preferred Qualifications), Skills (Technical Skills), Benefits (Why Choose Us? includes benefits but also other fluff). Pay and Schedule only if present; not present, so omit.
We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate: EEO, etc. Also remove "Ready to push the limits..." maybe part of About The Job? It's motivational but could be kept? It's not boilerplate; it's part of job description. Keep.
We need to preserve all substantive info. So we need to extract content.
Let's parse:
Job title: Associate Director Field Effectiveness and Communications
Location: Cambridge, MA / Morristown, NJ
Our Team: paragraph about CFC organization.
About The Job: paragraph describing role.
About Sanofi: paragraph about company.
Main Responsibilities: list of bullet-like sentences (but not bullet). We need to convert to - . The responsibilities are:
- Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
- Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
- Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in — using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
- Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
- Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.
- Field Effectiveness Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting series across business units, hosted by CFC.
- Re-design and govern the CFC Champion program, establishing accountability structures that maximize program impact and scalability.
- Proactively identify and escalate emerging stakeholder needs, concerns, or trends to the Director, Field Effectiveness and Operations
- AI-Augmented Content Production & Analytics Direct and quality-control AI-assisted drafting of email announcements, newsletters, FAQs, talking points, and presentation materials - ensuring accuracy, tone, and strategic alignment before executive distribution.
- Leverage AI tools to translate complex technical and operational information into clear, audience-appropriate language for non-technical field audiences, applying final human review for nuance and brand voice.
- Oversee AI-supported development of video and multimedia content, managing production quality and authentic executive presence.
- Establish and maintain a communications cadence and calendar, using automation to manage scheduling, tracking, and follow-ups while personally prioritizing during competing demands.
- Use AI-powered analytics to measure communication effectiveness (engagement, comprehension, sentiment) and translate insights into refined strategic approaches.
- Maintain and evolve communication standards, templates, and guidelines for the CFC organization - using AI to accelerate drafting while ensuring organizational voice and consistency.
- Maintain the field-facing CFC SharePoint site, directing AI-assisted content updates and design improvements.
We need to split into list items. Some lines have multiple sentences; we can keep as one li.
About You: Basic Qualifications list:
- Bachelor's degree required
- Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence.
- Proven track record of leading communication strategies for large-scale organizational change or transformation initiatives
- Experience working with or supporting field sales organizations, preferably in a North American commercial setting
- Demonstrated ability to manage cross-functional stakeholder relationships at senior levels
- Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear, audience-appropriate messaging
- Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously
- Ability to build trust and credibility with senior leadership and field-facing teams
- Strong analytical mindset with experience using data and insights to inform communication strategies
- Demonstrated ability to facilitate meetings, workshops, and governance forums effectively
Technical Skills:
- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, SharePoint)
- Experience managing SharePoint sites or similar intranet/content management platforms
Preferred Qualifications:
- Master's degree in Communications, Business Administration, or a related field
- Experience in a pharmaceutical commercial or field effectiveness function
- Experience with AI-assisted content creation and productivity tools and familiarity with AI-powered analytics platforms for measuring communication effectiveness and sentiment analysis
- Familiarity with CRM platforms and field reporting tools
- Familiarity with change management methodologies (e.g., Prosci/ADKAR)
- Experience designing and facilitating leadership engagement programs (e.g., advisory boards, champion networks)
- Experience with multimedia and video content production tools
- Prior experience in a matrixed, multinational organization
Why Choose Us? includes several bullet-like sentences but not bullet. We need to extract benefits: "Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet." etc. Also "Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave."
We should keep these as benefits. Also other sentences about drive progress, support teams, make impact across borders, bring miracles of science, discover endless opportunities to grow talent. Those are more about culture but could be considered benefits? The instruction: include Benefits section only if posting actually states them. It does state benefits: rewards package, health and wellbeing benefits, parental leave. So we can include Benefits section with those points.
We should not include fluff like "Make your work count..." maybe it's also benefit but okay.
We need to exclude EEO boilerplate etc.
Now construct HTML:
About the Role
maybe combine "Our Team" and "About The Job" and "About Sanofi"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits.
We need to decide what goes in About the role: likely summary of role and team and company. Could combine "Our Team", "About The Job", "About Sanofi". We'll include those paragraphs as
under About the role.
Responsibilities:
- ... each bullet.
Requirements: Basic Qualifications.
Qualifications: Preferred Qualifications.
Skills: Technical Skills.
Benefits: list of benefits from Why Choose Us? plus maybe rewards package.
We need to avoid headings with filler. Ensure we have real content.
Now produce HTML fragment.
Let's craft:
About the Role
Our Team The Customer Facing Capabilities (CFC) organization is designed to drive excellence in field operations and commercial execution across Sanofi's North American business. This team supports field teams through capability building, process optimization, and technology enablement — delivering impact across Field Learning & Development, Field Deployment & Incentive Compensation, CRM, Field Reporting & Engagements, Field Sales Analytics, and Change Management. The objective of the Customer Facing Capabilities team is to: Drive standardization and continuous improvement across field operations processesRemove barriers between field-facing functions and accelerate best practice sharingFree up field teams to focus on customer engagement and commercial executionClarify accountabilities for day-to-day field activities and long-term capability improvementRealize efficiencies and economies of scale across North America field operationsAccelerate adoption of next-generation tools and ways of working
About The Job The Associate Director, Field Effectiveness & Communications serves as the primary communications lead for Sanofi's Customer Facing Capabilities (CFC) organization, supporting North America field operations. This role will partner with cross-functional teams to develop and execute internal communication strategies that keep the field organization informed, engaged, and equipped during periods of workflow enhancement, system updates, and broader business transformation. This role plays a critical part in translating complex, technical changes into clear, actionable messaging while building the trust and alignment needed to drive adoption. In addition, this individual will support key stakeholder engagement programs — including Field Sales Leadership feedback loops, and CFC Champion governance — ensuring that the voice of the field is heard, acted upon, and continuously integrated into CFC's ways of working. Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Then Responsibilities:
Responsibilities
- Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
- Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
- Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in — using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
- Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
- Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.
- Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting series across business units, hosted by CFC.
- Re-design and govern the CFC Champion program, establishing accountability structures that maximize program impact and scalability.
- Proactively identify and escalate emerging stakeholder needs, concerns, or trends to the Director, Field Effectiveness and Operations.
- Direct and quality-control AI-assisted drafting of email announcements, newsletters, FAQs, talking points, and presentation materials — ensuring accuracy, tone, and strategic alignment before executive distribution.
- Leverage AI tools to translate complex technical and operational information into clear, audience-appropriate language for non-technical field audiences, applying final human review for nuance and brand voice.
- Oversee AI-supported development of video and multimedia content, managing production quality and authentic executive presence.
- Establish and maintain a communications cadence and calendar, using automation to manage scheduling, tracking, and follow-ups while personally prioritizing during competing demands.
- Use AI-powered analytics to measure communication effectiveness (engagement, comprehension, sentiment) and translate insights into refined strategic approaches.
- Maintain and evolve communication standards, templates, and guidelines for the CFC organization — using AI to accelerate drafting while ensuring organizational voice and consistency.
- Maintain the field-facing CFC SharePoint site, directing AI-assisted content updates and design improvements.
Requirements:
Requirements
- Bachelor's degree required
- Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence.
- Proven track record of leading communication strategies for
- . The responsibilities are:
- Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
- Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
- Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in — using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
- Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
- Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.
- Field Effectiveness Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting series across business units, hosted by CFC.
- Re-design and govern the CFC Champion program, establishing accountability structures that maximize program impact and scalability.
- Proactively identify and escalate emerging stakeholder needs, concerns, or trends to the Director, Field Effectiveness and Operations
- AI-Augmented Content Production & Analytics Direct and quality-control AI-assisted drafting of email announcements, newsletters, FAQs, talking points, and presentation materials - ensuring accuracy, tone, and strategic alignment before executive distribution.
- Leverage AI tools to translate complex technical and operational information into clear, audience-appropriate language for non-technical field audiences, applying final human review for nuance and brand voice.
- Oversee AI-supported development of video and multimedia content, managing production quality and authentic executive presence.
- Establish and maintain a communications cadence and calendar, using automation to manage scheduling, tracking, and follow-ups while personally prioritizing during competing demands.
- Use AI-powered analytics to measure communication effectiveness (engagement, comprehension, sentiment) and translate insights into refined strategic approaches.
- Maintain and evolve communication standards, templates, and guidelines for the CFC organization - using AI to accelerate drafting while ensuring organizational voice and consistency.
- Maintain the field-facing CFC SharePoint site, directing AI-assisted content updates and design improvements.
We need to split into list items. Some lines have multiple sentences; we can keep as one li.
About You: Basic Qualifications list:
- Bachelor's degree required
- Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence.
- Proven track record of leading communication strategies for large-scale organizational change or transformation initiatives
- Experience working with or supporting field sales organizations, preferably in a North American commercial setting
- Demonstrated ability to manage cross-functional stakeholder relationships at senior levels
- Exceptional written and verbal communication skills, with the ability to translate complex technical information into clear, audience-appropriate messaging
- Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously
- Ability to build trust and credibility with senior leadership and field-facing teams
- Strong analytical mindset with experience using data and insights to inform communication strategies
- Demonstrated ability to facilitate meetings, workshops, and governance forums effectively
Technical Skills:
- Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, SharePoint)
- Experience managing SharePoint sites or similar intranet/content management platforms
Preferred Qualifications:
- Master's degree in Communications, Business Administration, or a related field
- Experience in a pharmaceutical commercial or field effectiveness function
- Experience with AI-assisted content creation and productivity tools and familiarity with AI-powered analytics platforms for measuring communication effectiveness and sentiment analysis
- Familiarity with CRM platforms and field reporting tools
- Familiarity with change management methodologies (e.g., Prosci/ADKAR)
- Experience designing and facilitating leadership engagement programs (e.g., advisory boards, champion networks)
- Experience with multimedia and video content production tools
- Prior experience in a matrixed, multinational organization
Why Choose Us? includes several bullet-like sentences but not bullet. We need to extract benefits: "Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet." etc. Also "Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave."
We should keep these as benefits. Also other sentences about drive progress, support teams, make impact across borders, bring miracles of science, discover endless opportunities to grow talent. Those are more about culture but could be considered benefits? The instruction: include Benefits section only if posting actually states them. It does state benefits: rewards package, health and wellbeing benefits, parental leave. So we can include Benefits section with those points.
We should not include fluff like "Make your work count..." maybe it's also benefit but okay.
We need to exclude EEO boilerplate etc.
Now construct HTML:
About the Role
maybe combine "Our Team" and "About The Job" and "About Sanofi"? The instruction: usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to decide what goes in About the role: likely summary of role and team and company. Could combine "Our Team", "About The Job", "About Sanofi". We'll include those paragraphs as
under About the role. Responsibilities:
- ... each bullet.
Requirements: Basic Qualifications.
Qualifications: Preferred Qualifications.
Skills: Technical Skills.
Benefits: list of benefits from Why Choose Us? plus maybe rewards package.
We need to avoid headings with filler. Ensure we have real content.
Now produce HTML fragment.
Let's craft:
About the Role
Our Team The Customer Facing Capabilities (CFC) organization is designed to drive excellence in field operations and commercial execution across Sanofi's North American business. This team supports field teams through capability building, process optimization, and technology enablement — delivering impact across Field Learning & Development, Field Deployment & Incentive Compensation, CRM, Field Reporting & Engagements, Field Sales Analytics, and Change Management. The objective of the Customer Facing Capabilities team is to: Drive standardization and continuous improvement across field operations processesRemove barriers between field-facing functions and accelerate best practice sharingFree up field teams to focus on customer engagement and commercial executionClarify accountabilities for day-to-day field activities and long-term capability improvementRealize efficiencies and economies of scale across North America field operationsAccelerate adoption of next-generation tools and ways of working
About The Job The Associate Director, Field Effectiveness & Communications serves as the primary communications lead for Sanofi's Customer Facing Capabilities (CFC) organization, supporting North America field operations. This role will partner with cross-functional teams to develop and execute internal communication strategies that keep the field organization informed, engaged, and equipped during periods of workflow enhancement, system updates, and broader business transformation. This role plays a critical part in translating complex, technical changes into clear, actionable messaging while building the trust and alignment needed to drive adoption. In addition, this individual will support key stakeholder engagement programs — including Field Sales Leadership feedback loops, and CFC Champion governance — ensuring that the voice of the field is heard, acted upon, and continuously integrated into CFC's ways of working. Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Then Responsibilities:Responsibilities
- Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
- Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
- Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in — using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
- Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
- Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.
- Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting series across business units, hosted by CFC.
- Re-design and govern the CFC Champion program, establishing accountability structures that maximize program impact and scalability.
- Proactively identify and escalate emerging stakeholder needs, concerns, or trends to the Director, Field Effectiveness and Operations.
- Direct and quality-control AI-assisted drafting of email announcements, newsletters, FAQs, talking points, and presentation materials — ensuring accuracy, tone, and strategic alignment before executive distribution.
- Leverage AI tools to translate complex technical and operational information into clear, audience-appropriate language for non-technical field audiences, applying final human review for nuance and brand voice.
- Oversee AI-supported development of video and multimedia content, managing production quality and authentic executive presence.
- Establish and maintain a communications cadence and calendar, using automation to manage scheduling, tracking, and follow-ups while personally prioritizing during competing demands.
- Use AI-powered analytics to measure communication effectiveness (engagement, comprehension, sentiment) and translate insights into refined strategic approaches.
- Maintain and evolve communication standards, templates, and guidelines for the CFC organization — using AI to accelerate drafting while ensuring organizational voice and consistency.
- Maintain the field-facing CFC SharePoint site, directing AI-assisted content updates and design improvements.
Requirements
- Bachelor's degree required
- Minimum 3+ years of experience in internal communications, change management, field operations, or commercial excellence.
- Proven track record of leading communication strategies for
- ... each bullet.
Requirements: Basic Qualifications.
Qualifications: Preferred Qualifications.
Skills: Technical Skills.
Benefits: list of benefits from Why Choose Us? plus maybe rewards package.
We need to avoid headings with filler. Ensure we have real content.
Now produce HTML fragment.
Let's craft: