Associate Director Field Effectiveness

About the role

The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Field Operations, Field Reporting and Field Systems and Capabilities Transformation. This role supports the Rare Disease Business Unit and reports to the Director, Field Effectiveness.

Responsibilities

• Liaison for all Field Excellence capabilities, ensuring seamless integration and alignment of field effectiveness initiatives
• Strategic advisor to sales leadership (NSDs and Regional Directors), ensuring connectivity of sales force strategy & execution across cross field excellence initiatives (field effectiveness, field operations, field reporting, incentive compensation governance, field systems and capabilities, etc.) and broader CD&A (field reporting, field alerts and suggestions, etc.)
• Lead/co-lead special initiatives and projects (e.g. Sales Force size & structure, launch readiness, Pilot test and learns, etc.)
• Aid the Director in the development and execution of field effectiveness strategy and programs across the portfolio, with specific focus on your business unit
• Implement tactical plans that enhance field force productivity and efficiency
• Work closely with US Analytics, Cross Functional partners and other key stakeholders to develop robust sales force metrics and dashboard systems
• Regularly assess field performance metrics and industry trends to proactively identify and address areas for improvement
• Recommend solutions that align with the business unit’s strategic objectives
• Facilitate coordinating execution and pull-through of field force projects – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc.
• Lead, mentor, and develop a diverse team of managers and senior managers, focusing on building a culture of high performance, innovation, and accountability
• Establish clear performance metrics and development paths for all team members, encouraging continuous professional growth and alignment with business goals
• Collaborate with global teams, including AIN and ACCP, to deliver strategic initiatives and achieve key business deliverables
• Monitor industry trends and marketplace to stay ahead of competition, enhancing and evolving capabilities to adapt to changing business needs

Requirements

• Doctorate degree and 3 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience
• Master’s degree and 5 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience
• Bachelor’s degree and 7 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience
• Associate’s degree and 12 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience
• High school diploma / GED and 14 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience

Qualifications

• Strategic Thinking: Ability to think creatively and with innovation in order to drive influence with sales leadership
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
• Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels of the organization
• Team Leadership: Experience in building and developing high-performing teams; leading large initiatives across a matrix team