Associate Director, Experience Design

For our client, we are seeking a Associate Director, Experience Design to join the team of a leader in the Information Technology space. This role will shape human-centered experience design for AI-enabled products and workflows, with a strong emphasis on usability, accessibility, and practical innovation. You will partner closely with research, product, and engineering stakeholders to turn user insights into thoughtful design solutions that balance desirability, technical feasibility, and business needs. The position also calls for designing key moments in automated experiences where human judgment, trust, and validation matter most. Location: Remote - US based candidates only, no visa sponsorship available Responsibilities Lead user research to identify pain points in human-AI interactions Create dynamic interaction patterns that manage AI latency and error states Facilitate workshops and usability tests to balance user desirability with technical feasibility Design critical hand-off moments for human validation in automated workflows Advocate for accessibility and inclusive design in AI experiences Inspire alignment across the design lifecycle through storytelling Maintain a strong perspective on how agentic AI influences human-centered design Qualifications 5-7 years of UX or experience design experience with a strong portfolio in enterprise or innovation projects Deep understanding of user-centered design and usability testing methods Experience facilitating co-creation sessions and client presentations Preferred experience with AI and data-driven design Familiarity with emerging AI tools like Figma Make and Adobe Firefly Proficient in Figma or Sketch for prototyping Ability to collaborate with developers and product managers to translate research into actionable designs Benefits Access to state-of-the-art resources and opportunities to innovate Comprehensive employee learning programs for industry certifications Support for volunteering and charitable initiatives through a company-wide platform Commitment to employee well-being with diverse benefits Inclusive workplace culture that values diverse backgrounds and experiences Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.