Associate Director, Commercial Accounts- Retail Markets (West)(GRY-2550)

About the role

The Associate Director, Commercial Accounts - Retail Markets (West) is responsible for managing and growing commercial relationships within the retail markets sector in the West region. This role requires a deep understanding of market dynamics, strong leadership skills, and the ability to drive strategic initiatives.

Responsibilities

• Develop and execute strategic plans to grow commercial accounts in the retail markets sector in the West region.
• Manage and mentor a team of account managers to achieve sales targets and enhance customer satisfaction.
• Identify and pursue new business opportunities through networking and relationship building.
• Collaborate with cross-functional teams to ensure seamless execution of projects and delivery of high-quality services.
• Provide guidance and support to clients on product usage and maximize their return on investment.
• Stay updated with industry trends and competitor activities to inform strategic decision-making.

Skills, Knowledge & Expertise

• Proven track record in commercial account management in the retail markets sector.
• Strong leadership and interpersonal skills to manage and motivate a team.
• Excellent communication and negotiation skills to build and maintain client relationships.
• Ability to analyze market data and develop actionable strategies.
• Experience in project management and collaboration with cross-functional teams.
• Understanding of customer needs and the ability to tailor solutions to meet those needs.
• Knowledge of relevant industry regulations and compliance requirements.

Job Benefits

• Competitive compensation package including base salary, bonus potential, and benefits.
• Flexible work arrangements to support work-life balance.
• Professional development opportunities through training and mentoring programs.
• Opportunities for career advancement within a supportive and inclusive company culture.
• Access to a range of employee discounts and perks.

About GLORY

GLORY is a global leader in customer experience automation, founded over 100 years ago. Our mission is to transform businesses through innovative technology and exceptional service. With a diverse workforce and a commitment to diversity and inclusion, GLORY fosters an environment where creativity and collaboration thrive. Our values guide us in delivering unparalleled customer experiences and fostering a sense of belonging among our employees.

Why Join Us

At GLORY, we believe in empowering our employees to reach their full potential. We offer a dynamic workplace where you can contribute to meaningful projects and make a tangible impact on our clients' businesses. Our culture is built on trust, respect, and continuous learning, ensuring that every employee feels valued and supported.

Glory Values

• Customer Delight: We prioritize our customers’ needs and strive to exceed their expectations.
• Innovation: We embrace new challenges and continuously seek ways to improve our products and services.
• Speed: We move quickly to stay ahead of competitors and adapt to changing market conditions.
• Diversity & Respect: We celebrate our differences and foster an inclusive environment where everyone feels respected and valued.
• Teamwork: We work together to achieve common goals and support each other’s success.