Associate, Deal Desk & Order Management

What You'll Do

• Support sales and Account Managers with quoting and approvals in Salesforce to ensure alignment with pricing strategy and revenue recognition requirements
• Act as a trusted Salesforce expert by managing ticket requests, troubleshooting reported issues to eliminate blockers, maintaining system accuracy, and improving deal velocity
• Work with cross-functional stakeholders to build and launch new SKUs to ensure proper reporting and data integrity
• Process monthly license upsells while refining and improving internal processes to support faster, more efficient operations
• Review vendor contracts and own opportunity setup to support accurate invoicing
• Challenge existing processes and proactively identify new approaches that improve efficiency, simplify workflows, and enhance the stakeholder experience by leveraging AI tools and analyzing deal trends
• Support ad-hoc commercial initiatives that enhance sales operations by creating documentation and providing relevant stakeholder training

Who You Are

• You have 2+ years of experience in Order Management, Commercial Operations, Revenue Operations, Finance, or related field
• You have experience working with Quote-to-Cash systems, including Salesforce CRM, CPQ tools (required), and NetSuite (bonus)
• You are passionate about process improvement and have demonstrated a track record of driving high-impact operational efficiencies
• You are comfortable navigating ambiguity and bringing structure to complex business problems
• You are exceptionally organized and reliable, and you inspire and motivate high quality delivery, collaboration and performance from those around you
• You are a creative and strategic problem-solver, and you can break down complex challenges into solvable parts and recommend compelling solutions
• You build strong relationships and collaborate effectively with colleagues from a range of backgrounds and disciplines

Where you’ll work

In this hybrid role, you’ll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.

Life at Flatiron

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services

Job Compensation Range

The pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

An important note on compensation

Flatiron Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.