Order Management Associate

About the role

Instrumart is seeking an Order Management Associate to join the Order Management Team. This role is primarily responsible for answering incoming phone calls and distributing them to the appropriate department.

Primary job duties

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact
• Review and distribute all incoming Sales emails
• Provide order tracking and shipment status updates

Essential knowledge, skills, and abilities

• Ability and comfort working with computer applications — ample experience working in NetSuite
• Capacity to work with Instrumart's telecommunications system, Dialpad
• Excellent attention to detail
• Fast and accurate typing skills
• Capability to work in a fast-paced environment
• Ability to communicate in a clear and helpful manner when corresponding with customers
• Skilled time manager with a strong drive toward productivity
• Active listener — giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• High levels of dependability
• Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

Preferred skills

• Familiarity with NetSuite or similar business management software
• Experience using a cloud-based telephone system
• Experience sharing a workload while working as part of a team
• Experience working in an open office environment

Benefits

• Broad-based employee ownership program extended to every employee within our portfolio companies
• Medical, Dental and Vision insurance (among other plans)
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• FCG University learning and training platform offering over 80k courses

Career growth opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.