Order Management Associate

About the role

There's an engineer behind everything we sell.” This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product. Visit our Website: instrumart.com

Responsibilities

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact
• Review and distribute all incoming Sales emails
• Provide order tracking and shipment status updates

Requirements

• Ability and comfort working with computer applications — ample experience working in NetSuite
• Capacity to work with Instrumart’s telecommunications system, Dialpad
• Excellent attention to detail
• Fast and accurate typing skills
• Capability to work in a fast-paced environment
• Ability to communicate in a clear and helpful manner when corresponding with customers
• Skilled time manager with a strong drive toward productivity
• Active listener — giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• High levels of dependability
• Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

Skills

• Familiarity with NetSuite or similar business management software
• Experience using a cloud-based telephone system
• Experience sharing a workload while working as part of a team
• Experience working in an open office environment

Benefits

• Medical, Dental and Vision insurance (among other plans)
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• FCG University learning and training platform with over 80k courses
• Custom training programs, mentorship, and a supportive environment for professional development