Associate Customer Svc Rep

About the Role

In the role of Associate Customer Service Representative, you will provide telephone support to our customers and agents. You will assist with multiple types of requests in both written and verbal communication related to pending new business applications and in-force transactions.

Responsibilities

• Handle inbound and outbound calls from clients and representatives
• Assist with requests related to New Business, Claims, and In-force policies
• Resolve inquiries by navigating multiple administrative systems
• Deliver timely, thorough customer service while maintaining clear documentation of the interaction
• Process basic transactions and customer service requests with a strong focus on accuracy, quality, and service level commitments

Why Work at Symetra

“Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it.” — Kerry S., Senior Systems Analyst

“Working for Symetra is different in that it is like a community. They create space for everyone with different groups you can join such as community volunteering, diversity & equity, and even a parent group.” — Rashell C., Underwriting Analyst

Benefits

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? Check out our Symetra Benefits Overview.

Pay

Hourly Range: $22.00 - $30.87 plus eligibility for Company Annual Bonus

Qualifications

• Dedicated to delivering outstanding customer experiences
• A conscientious communicator with a focus on establishing rapport and customer trust
• Able to accurately manage customer interactions across systems with a detailed and organized approach
• Thrives in a fast-paced environment while maintaining integrity and quality
• Motivated to learn and grow, building expertise in products, processes, and best practices

About Symetra

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency, and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products—and operate our company—to stand the test of time.

We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI).

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Remote Network Requirements

As a remote-first organization, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra, you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g., through use of a false identity. Failure to comply with verification procedures may result in disqualification from the recruitment process, withdrawal of a job offer, termination of employment, and other criminal and/or civil remedies if fraud is discovered.