Customer Svc Rep 2

About the role

The Fulton County Board of Health provides services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for this position within the Nursing & Clinical Services Division.

Job Responsibilities

• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.

Minimum Qualifications

• High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or
• One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Performance Aptitudes

• Data Utilization: Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions. Requires the ability to do so within the context of existing organizational theories and management principles.
• Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels.
• Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information.
• Mathematical Aptitude: Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference.
• Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization.

Benefits

• Flexible schedule
• Training opportunities
• Health insurance
• Employee retirement plan
• Deferred compensation
• 13 paid holidays
• Vacation & sick leave
• Dental, vision, long term care, and life insurance