CUSTOMER SVC REP II

Department Overview

The Western Region Consolidated Business Office (WCBO) delivers comprehensive insurance revenue services to affiliated UHS facilities, including billing, collections, cash posting, pre‑access management, variance analysis, and customer service. The office is recognized for associate satisfaction, competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Responsibilities

• Complete agency reports, attorney requests, assigned workstations, and ATBs accurately.
• Work with charity and attorney departments to resolve issues related to patient accounts.
• Forward accounts to the correct departments for follow‑up or updates.
• Support the WCBO’s insurance revenue services: billing, collections, cash posting, pre‑access management, variance analysis, and customer service.

Schedule

Monday‑Friday, 8:00 AM – 4:30 PM (in‑office).

Qualifications

• 2+ years medical contracts and claims experience.
• Experience in hospital acute‑care payer contracts and explanation of benefits.
• Familiarity with medical insurance terminology.
• Strong attention to detail, analytical and critical thinking skills.
• Proficient in Microsoft Office (Excel and Word) and 10‑key data entry.

Education

High School diploma or equivalent.

Benefits

• Competitive compensation.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(k) plan with company match.
• Growth and development opportunities within UHS and its subsidiaries.
• Career training and support for continued professional development.

Company Overview

Universal Health Services (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. A Fortune 500 corporation, UHS reported $11.6 billion in revenue in 2020, ranked #281 on the Fortune 500 in 2020, and #330 on Forbes’ list of U.S. Largest Public Companies. Headquartered in King of Prussia, PA, UHS employs approximately 89,000 people and operates 26 acute‑care hospitals, 334 behavioral‑health facilities, 39 outpatient facilities, an insurance offering, a physician network, and related services across 38 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.